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Skills

  • CCTV
  • RFI Scanners
  • Spreadsheet development
  • Adobe Creative Suite aptitude
  • Advanced MS Office Suite knowledge
  • Communications
  • Audit preparation and compliance
  • Time management
  • Planning and coordination
  • Insurance billing

Work Experiences

  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Assisted HR in compiling employee performance metrics.
  • Assisted on special projects such as category and process assignments by automated and coordinated.
  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Kept track of procedure supply usage and placed orders to keep inventory levels in check.
  • Wrote professional memos, letters, and system copy for Support Staff Interns, adhering to distribution deadlines.
  • Assisted in resolving technical support issues using Adobe Creative Suite, reducing user downtime by 84%, enhancing system reliability.
  • Kept track of office supply usage and stock levels, ordering replacements as needed.
  • Analyzed client feedback.
  • Achieved a 77% improvement in response times.

Summaries

  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of Jira in depth, as well as performance reporting and risk assessment abilities.
  • Exceptional at coordinating invoicing and billing tasks.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • CPA certified
  • Support Staff Intern is a determined Support Staff Intern who is eager to take on new challenges in order to help a great company succeed.
  • Looking forward to taking on a new challenge with a successful team.
  • In a busy office, prioritize tasks, compile data for reports, and complete cross-functional collaboration with minimal supervision.

Accomplishments

  • Played a pivotal role in improving customer service response times through analysis of support queue metrics, leading to a 51% reduction in backlog.
  • Successfully coordinated logistics for metric, facilitating smooth operations with 16 attendees.
  • Enhanced the company’s file sharing system, securing sensitive information while increasing collaboration between remote teams by 37%.
  • Worked closely with HR to improve onboarding processes, cutting employee ramp-up time by 14 weeks.
  • Designed and implemented a project tracking system using QuickBooks, improving task completion efficiency by 42%.
  • Upgraded the office inventory management system, reducing redundant orders and saving $59,000 in the annual budget.
  • Managed travel arrangements for standard, optimizing schedules and achieving a 70% savings in travel-related costs.
  • Supported project managers in Agile environments, tracking sprint progress through Microsoft Excel, which contributed to a 45% on-time delivery rate.
  • Collaborated with compliance to standardize internal reporting processes, resulting in a 70% reduction in operational errors.
  • Trained 14 new interns on ServiceNow, improving the team’s response speed in handling customer queries by 78%.

Affiliations

  • Student Fellow, University Business Society – Contributed as an intern focusing on office supply management and cost-saving strategies.
  • Volunteer Coordinator, Nonprofit IT Support Group – Coordinated team members in setting up technology and IT systems for non-profit organizations.
  • Volunteer, Community Tech Support Alliance – Assisted in deploying hardware and software setups during local job fairs.
  • Member, Global Administrative Services Association – Attended international forums for administrative professionals discussing improving office support tasks.
  • Student Member, Office Management Association – Attended monthly conferences on current issues in office management and compliance.
  • Certified Organizer, American Filing and Records Management Society – Completed courses on maintaining efficient, compliant documentation for audits.
  • Member, American Society for Quality (ASQ) – Participated in discussions and forums related to quality management and compliance auditing.
  • Certified Member, CompTIA Network+ – Gained foundational knowledge in ensuring that IT networks run smoothly during office hours.
  • Affiliate, Project Management Institute (PMI) – Collaborated on small project plans aimed at updating office administrative tools and systems.
  • Contributor, The Office Professional Journal – Published articles on implementing effective office equipment maintenance strategies.

Certifications

  • Entry-Level Salesforce Administrator Certification
  • Professional Scrum Master™ I (PSM I) - Scrum.org
  • Salesforce
  • Data Entry Clerk Certificate of Specialization by Vantage
  • Certified Business Analysis Professional (CBAP)
  • Google Project Management Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Project+ Certification
  • Project Management Professional (PMP)
  • Project Management Fundamentals Certificate – by Coursera/LinkedIn Learning

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