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Skills

  • On-the-Job Coaching
  • Blueprints and schematics
  • Preventive maintenance
  • Employee scheduling
  • Cross-departmental collaboration
  • Mentorship and training for new recruits
  • Multilingual communication effectiveness
  • Materials requisition
  • Inventory replenishment
  • Relationship development

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Built strong relationships with high-status passengers by providing personalized VIP services, improving customer retention impact by 18% over 2019.
  • Oversaw the delivery of system project by metric team, which resulted in procedure.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Provide team members with guidance, direction, and feedback on their on-board performance.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Addressed communication challenges for diverse passengers.
  • Balanced seniority and shift preferences.
  • Transported Workday to several months customer locations.
  • Assisted in the seamless evacuation of passengers during a red flag scenario, with zero injuries and evacuation completed within 9 minutes.

Summaries

  • Collaborative professional with a strong focus on cross-departmental communication, reducing miscommunication between cabin crew and pilots by 63%.
  • Costs were consistently reduced while profits were increased.
  • Achieved zero infractions over a 5-month period.
  • Expert at reducing production downtime through proper planning, inspection, and troubleshooting.
  • Boosted overall team morale.
  • Within Miscellaneous, senior Cabin Supervisor and outstanding performer in project management and performance reporting.
  • Awarded Outstanding Service Award for outstanding leadership.
  • Accomplished Cabin Supervisor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Co-developed a training schedule.

Accomplishments

  • Trained 13 crew members on implementing newly introduced customer service protocols, which increased positive feedback ratings by 41%.
  • Partnered with the Human Resources department to recruit and place top-performing flight attendants on high-traffic routes, improving service benchmarks.
  • Facilitated regular team-building workshops for cabin crew employees that helped improve cooperation and reduced internal conflicts by 59%.
  • Devised new in-flight service standards that boosted onboard retail revenue by $15 during the fiscal year.
  • Conducted annual performance evaluations for a team of 17 flight attendants, identifying high-potential employees for promotion and leadership roles.
  • Resolved unexpected crew shortages by proactively managing the crew scheduling process, ensuring no operational interruptions for 8 consecutive flights.
  • Coordinated in-flight meal and beverage services for flights with over 11 passengers, optimizing service efficiency and reducing delivery time by 23% minutes.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of system.
  • Orchestrated crew rotations and leave schedules, optimizing staffing needs for over 15 flights per week after reducing scheduling conflicts by 58%.

Affiliations

  • Certified in Aviation Security by process - Date: 2020
  • Society of Human Resource Management
  • Associate Member of the Airline Passenger Experience Association (APEX)
  • Certified Advanced Cabin Safety Professional (OSHA, 2016)
  • Certified Crew Resource Management and Leadership Skills Trainer
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Committee Member of Airline & Airport Safety Symposium (Chicago, 2024)
  • Lions Club
  • Freemason

Certifications

  • Google Certified Professional Cloud Architect
  • ServSafe
  • Human Factors in Aviation Safety Certification
  • Airline Roster Management Certification
  • First Aid/CPR Certified
  • IATA Operational Safety Audit (IOSA) Training
  • Cisco Certified Network Associate (CCNA)
  • ICAO Dangerous Goods Certificate
  • Conflict Resolution and Team Management – Northwind
  • Emergency First Response Primary Care (EFR-PC) Certification

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