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Skills

  • Monthly maintenance report analysis
  • Hardware lifecycle management
  • Print service job delivery
  • Organization
  • First Aid/CPR
  • Team management
  • Business operations
  • Relationship development
  • Data analysis for print usage patterns
  • Cost reduction strategies

Work Experiences

  • Audited existing inventory of printers and print-related devices.
  • Used security straps, covers, and seals to properly secure loads.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Addressed network printing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked at each printer's daily density readings to see if there were any quality issues.
  • Assisted in transitioning a fully paper-based operation to a multifunction device strategy, lowering device count by 2 and material waste by 27%.
  • Collaborated on developing an organization-wide green printing strategy, reducing carbon footprint of print operations by 49% over 2019.
  • Collaborated with cross-functional teams to design optimal print solutions, reducing downtime by 28% through advanced problem-solving and proactive maintenance.
  • Transported QuickBooks to two years customer locations.

Summaries

  • Achieved first-call resolution rates of 58%.
  • Committed to improving print infrastructure.
  • Managed Print Specialist is a multi-talented Managed Print Specialist who is consistently rewarded for planning and operational improvements.
  • Printing Press Operator with extensive knowledge of printing processes and printer maintenance.
  • To achieve objectives and meet deadlines, adept at interacting with clients, operators, vendors, and supervisors.
  • Contributed to company savings of $5 annually.
  • Consulted with clients.
  • Committed to providing top-notch products and services.
  • Successful in terms of HubSpot usage and upkeep.
  • Within Miscellaneous, senior Managed Print Specialist and outstanding performer in cross-functional collaboration and performance reporting.

Accomplishments

  • Developed a sustainable print initiative to reduce the overall print volume by 27%, conserving paper and reducing environmental impact by 26%.
  • Managed a multi-location printer consolidation project that reduced hardware by 74%, resulting in annual savings of $10 in upkeep.
  • Enhanced print systems uptime through predictive maintenance, reducing machine failures by 3% and improving workflow continuity.
  • Handled all hardware lifecycle management, including procurement, deployment, and retirement of devices, resulting in a 25% improvement in equipment ROI.
  • Standardized print processes across 15 sites to ensure seamless operations, reducing variances in output quality by 28%.
  • Led a cross-functional team of 3 specialists to design print workflows that cut manual processes by 38%, increasing throughput efficiency.
  • Documented and resolved framework which led to method.
  • Directed the successful implementation of secure print management solutions, reducing unauthorized access by 19% and ensuring compliance with industry regulations.
  • Collaborated with team of 5 in the development of procedure.
  • Led efforts to stabilize print environments during peak periods, reducing service request tickets by 76% over a 10-month period.

Affiliations

  • Certified in IT Hardware Asset Management
  • International Society for Technology in Education (ISTE) – Professional Development
  • Vendor Management Best Practices Course 2015
  • American Society of Safety Professionals
  • Lean Six Sigma Green/Black Belt – Print Operations Focus
  • Association of Information Technology Professionals
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Information Systems Security Association (ISSA)
  • Document Management Group Member

Certifications

  • Certified Public Accountant
  • Canon Solutions America - Managed Print Expert
  • Apple Certified Associate (ACA)
  • Cloud Digital Leader (Google Cloud)
  • AWS Certified Solutions Architect – Associate
  • Kofax Certified Specialist in Print Services
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Print Services Specialist (CPSS) by MPSA
  • CompTIA Cloud+ Certification
  • Certified Technical Hardware Integration Professional (THIP)

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