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Skills

  • Data-driven decision making
  • Operating security equipment
  • X-Ray Hi-Scan training (2021)
  • Standard equipment
  • Quality control guidelines
  • Supervision
  • Team building
  • Team management
  • Business operations
  • Mentoring new hires

Work Experiences

  • Guided passengers through the screening process, offering additional assistance to those who needed it.
  • Authored and distributed monthly security performance reports to senior leadership, summarizing key metrics and recommending areas of improvement.
  • Adjusted equipment placement to reduce wait times.
  • Collaborated closely with Homeland Security officials during high-level security threats, creating robust counter-terror measures that were implemented in 2019.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Coached junior officers on de-escalation tactics, resulting in fewer passenger confrontations and a 44% reduction in use of force incidents.
  • Achieved a 41% reduction in use-of-force incidents.
  • Achieved zero communication errors.
  • Worked expertly with metric and category equipment, scanning people quickly to keep lines moving.
  • Averaged response times under 7 minutes.

Summaries

  • Top-producing salesperson and industry expert in Law Enforcement and Security.
  • Effectively detect and remove contraband, as well as prevent unauthorized access to sensitive areas.
  • Lead Transportation Security Officer with a passion for ensuring the safety and security of passengers.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Design and development of successful program embedded software applications in the past.
  • Lead Transportation Security Officer with extensive management, supervision, training, and customer service experience.
  • Knowledgable in a variety of design and testing methodologies.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Within Law Enforcement and Security, senior Lead Transportation Security Officer and outstanding performer in cross-functional collaboration and process improvement.

Accomplishments

  • Prepared
  • Improved
  • Created
  • Managed
  • Designed and launched a training curriculum aligned with the latest TSA guidelines, resulting in increased proficiency of officers and a 55% boost in compliance audit outcomes.
  • Streamlined
  • Ensured
  • Consulted
  • Guided
  • Championed a team initiative to reduce processing times during peak hours, resulting in a decrease of security wait times by 11 minutes per passenger.

Affiliations

  • Lions Club
  • Federal Law Enforcement Officers Association (FLEOA)
  • Homeland Security Advisory Council (HSAC)
  • Association for Supply Chain Management (APICS)
  • International Association of Chief of Police (IACP)
  • Airport Security Coordinator Program (ASTC) by category
  • Security Industry Association (SIA)
  • Criminal Justice Section (ABA)
  • Federal Bureau of Investigation InfraGard Program
  • Lead Transportation Security Security Officer Certification (Six Sigma)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Aviation Security Professional Manager (CASP) - Northwind
  • Project Management Professional (PMP)
  • Air Cargo Screening Certification - Power BI
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Federal Law Enforcement Training Accreditation - method
  • Certified Security Force Management Professional - standard
  • Certified Protection Officer (CPO)

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