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Skills

  • Client Empowerment Techniques
  • Process improvement
  • MS Office
  • Job readiness training
  • Organization
  • Relationship development
  • Crisis intervention
  • Compliance with State & Federal Regulations
  • Client-centered goal setting
  • Customer service

Work Experiences

  • Achieved 41% success in stable housing retention.
  • Achieved favorable outcomes in 52% of cases.
  • Assessed client living environments to ensure safety and accessibility, resulting in a 80% reduction of household accidents or injuries.
  • Advocated for client rights in administrative hearings.
  • Was in charge of coordinating community resources and securing referrals.
  • Advocated for client rights in legal or administrative hearings, achieving favorable outcomes in 85% of cases handled.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Helped clients with academics and/or job placement by teaching them "life skills."
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Performed in-depth patient assessments and assessed patient care plans.

Summaries

  • Client-centered counseling professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • A dedicated Vocational Rehabilitation Counselor with experience conducting assessments and keeping track of records.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of client relations and project management as well as stakeholder engagement training.
  • Achieved results within program.
  • Committed to delivering holistic support by coordinating with healthcare providers, contributing to a 63% improvement in client cognitive and emotional well-being.
  • Achieved measurable improvements in self-sufficiency rates by 29%.
  • Well-versed in program resources and current market conditions.

Accomplishments

  • Led weekly group workshops centered around vocational skills, achieving a satisfaction rating of 50% from attendees.
  • Organized community outreach events to raise awareness about independent living resources, increasing engagement by 38%.
  • Secured grant funding of 17 to expand service offerings, allowing for the inclusion of system for clients.
  • Developed emergency response protocols for high-risk clients, ensuring immediate access to crisis intervention and reducing severe incidents by 76%.
  • Secured housing placements for 6 clients in collaboration with local housing authorities, reducing client homelessness in Seattle by 65%.
  • Supported conflict resolution within housing environments, directly contributing to a 79% reduction in tenancy disputes.
  • Resolved product issue through consumer testing.
  • Provided trauma-informed care and crisis intervention services, successfully de-escalating 13 critical incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advocated for client rights in legal settings, leading to favorable outcomes in 67% of cases.

Affiliations

  • International Council of Nurses
  • Association of Programs for Rural Independent Living (APRIL)
  • International Association of Administrative Professionals
  • Project Management Institute
  • National Council on Independent Living (NCIL)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Brain Injury Association of America (BIAA)
  • Rotary International
  • American Association on Intellectual and Developmental Disabilities (AAIDD)

Certifications

  • CompTIA Security+
  • Nonviolent Crisis Intervention (NCI) Certification
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Professional Disabilities Services (CPDS)
  • Certified Assertive Community Treatment Specialist (ACT)
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare Access Associate (CHAA)
  • Advocacy and Mediation Training Certification
  • Certified in Family Mediation and Conflict Resolution Harbor & Co.2018

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