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Skills

  • Team management
  • Customer service
  • Agile sprint participation and feedback loops
  • Collaboration with development and product management teams
  • Process improvement
  • Mobile app testing on iOS and Android platforms
  • Defect monitoring
  • MS Office
  • Integration testing between third-party systems
  • Gherkin and BDD framework testing

Work Experiences

  • Directed the migration of legacy test suites to a modern automation framework, improving maintainability and reducing false positives in test results by 16%.
  • Contributed to retrospective meetings.
  • Collaborated with engineers to verify bug fixes.
  • Collaborated with engineers to verify bug fixes and perform retests, reducing reopen rates and improving overall defect resolution response time by 38%.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Senior Test Leads.
  • Automated over 6 test cases using category for regression testing, reducing time spent on repetitive test cases by 44%.
  • Aligned deliverables with Computers Software standards.
  • Awarded Innovation Award for transitioning the QA team to automated testing.
  • Collaborated with development, product management, and support teams to define test plans for agile releases, ensuring zero critical defects in production over 2 months.
  • Designed comprehensive test strategies for Microsoft Excel, ensuring seamless test completion through robust test plans and the use of Workday.

Summaries

  • Awarded President's Club for innovation in test automation.
  • Achieved no critical defects for 5 consecutive releases.
  • Achieved a 75% improvement in overall system performance.
  • Achieved faster feedback cycles.
  • Awarded Employee of the Year for innovation in test automation, achieving significant cost savings of $6 annually while enhancing overall test coverage and operational efficiency.
  • Category and program software expertise demonstrated over 4 years of experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved this for Jira releases over the last 15 months.
  • Accomplished Senior Test Lead with demonstrated expertise in test automation strategy development, reducing manual test effort by 81% through the integration of system and Selenium-based frameworks.

Accomplishments

  • Proactively identified and resolved 11 critical defects during UAT, allowing for smoother launches and preventing costly post-production incidents.
  • Championed the use of behavior-driven development (BDD) in automated testing, leading to more intuitive test cases and reducing code maintenance time by 50%.
  • Led the end-to-end testing of 11 critical enterprise applications, ensuring 63% adherence to strict SLAs and improving overall software quality.
  • Documented and resolved metric which led to procedure.
  • Significantly improved test metrics reporting by introducing real-time dashboards, providing executive visibility and actionable insights into sprint and release health.
  • Introduced a mobile app UI testing suite to catch front-end errors early, decreasing mobile app defect rates by 26% and enhancing user satisfaction on both iOS and Android platforms.
  • Designed and executed complex test scenarios for database and API validation, uncovering 14 system-level errors prior to production launch.
  • Trained and mentored 3 junior QA engineers, increasing the overall competency of the QA team and reducing onboarding time by 6 months.
  • Implemented cutting-edge automation frameworks utilizing HubSpot, driving test efficiency and automating 59% of repetitive regression tasks.
  • Automated mobile app testing for process, covering major functionalities and reducing manual testing effort by 80% while improving test accuracy.

Affiliations

  • National Association of Social Workers
  • Leader of the Agile and Scrum Testing Practices Taskforce 2020
  • Association for Software Process Improvement and Capability Determination (SPICE) – Member Since 2021
  • Certified SAFe® 5 Agilist – Completed in 2021
  • Member, Association for Software Testing (AST) Professional Group since 2015
  • Association of Information Technology Professionals
  • ISTQB Foundation Level Certified Tester in 2018
  • Co-chair of the Software Testing Automation Conference 2023 - Seattle
  • Participant in the Global Test Automation Conference 2018
  • Member of the Open Source Testing Community – Participates in contributing to community tools

Certifications

  • Certified Design Sprint Master (CDSM)
  • Certified Ethical Hacker (CEH)
  • Certified Software Quality Engineer (CSQE)
  • First Aid/CPR Certified
  • Certified Load Testing Expert (CLTE)
  • Certified Performance Testing Professional (CPTP)
  • Advanced Test Automation Engineer (ATAE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Penetration Tester (CPT)
  • Certified Cloud Security Professional (CCSP)

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