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Skills

  • Escalation management for payment issues
  • Knowledge of metric
  • Warehousing functions
  • Accounts Payable/Receivable Management
  • Payment processing expertise
  • Currency conversion and multi-time zone transactions
  • Report preparation
  • Data analysis of payment trends
  • Key holder experience
  • Account management

Work Experiences

  • Kept the process and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Double-checked order data on a 6 months basis to ensure that transactions and shipping dates were correct.
  • Taught new employees about the company's operations, policies, and services.
  • Assisted and cross-trained other customer service managers.
  • Acquired 4 new customers, resulting in 6% revenue for the team.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Facilitated method orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • Provided clients with basic technical support for a variety of method company products.

Summaries

  • Service-oriented team player with a track record of providing high-quality support in the Accounting and Finance for 15 years.
  • Competent Payment Service Officer with a desire to exceed sales targets and establish long-term customer relationships.
  • Fluent in German. Personable and professional communicator.
  • Payment Service Officer is a multi-talented Payment Service Officer who is consistently rewarded for planning and operational improvements.
  • Clear understanding of vendor management and cross-functional collaboration as well as vendor management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Motivated to keep customers happy and contribute to the company's success.
  • With extensive knowledge of team leadership and proven multitasking abilities, I am well-versed in project and time management.
  • Within Accounting and Finance, senior Payment Service Officer and outstanding performer in client relations and project management.

Accomplishments

  • Leveraged proprietary financial risk management tools to lower company exposure to fraud by $10 annually.
  • Built and refined payment reconciliation reports, improving financial transparency and accelerating report generation times by 50%.
  • Demonstrated strong multi-currency proficiency, processing $6 worth of transactions across method regions without discrepancies.
  • Led a critical transition to a new payment system, reducing manual entry errors by 25% and increasing processing speeds by 70%.
  • Collaborated with IT to implement a new payment gateway, achieving a 41% uptime improvement in system reliability.
  • Facilitated end-to-end payment procedures for global clients, ensuring compliance with international financial regulations and reducing processing delays by 16%.
  • Collaborated with team of 15 in the development of metric.
  • Optimized the payment process while meeting compliance with Accounting and Finance standards, reducing processing time by 16 hours per week.
  • Assisted in the successful implementation of PCI DSS compliance, which eliminated potential security vulnerabilities in payment processes.
  • Evaluated payment system performance metrics to recommend and implement optimizations, delivering a 50% improvement in overall platform performance.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Global Association of Risk Professionals (GARP)
  • International Payments Summit (IPS) Network
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Electronic Funds Transfer Association (EFTA)
  • ISO 20022 Stakeholder Group
  • Toastmasters

Certifications

  • Certified Payment Systems Trainer - initiative
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Payment Card Industry Professional (PCIP) - PCI Security Standards Council
  • Chartered Global Payment Solutions Expert (CGPSE) - program
  • ISO/IEC 20000 Service Management Certification - initiative
  • API Management Certification - framework
  • Certified Global Payment Fraud Prevention Specialist - procedure
  • Certified Payments Professional (CPP) - metric
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt Certification - IASSC

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