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Skills

  • Critical Thinking and Problem Solving
  • Safe food handling
  • Customer satisfaction improvement
  • Communications
  • Conflict resolution
  • Operational improvement
  • MS Office
  • Regulatory compliance
  • Team building
  • Cost-saving strategies

Work Experiences

  • Achieved a 72% revenue increase.
  • Created a detailed monthly report system for tracking key performance indicators, which led to better forecasting and program improvements.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Achieved improvement over one year.
  • Increased quality assurance by performing frequent line checks.
  • Achieved results without additional investment costs.
  • Coordinated catering events for Meridian.
  • Collaborated with the executive team to streamline inventory processes, reducing food waste by 56% and improving overall profitability.
  • Collaborated with the executive team.
  • Accomplished results within several months.

Summaries

  • Achieved a 23% reduction in key food product costs.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 30% drop in negative feedback.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved results through effective planning and partnership with the culinary team.
  • Retail Dining Operations Supervisor is a dynamic Retail Dining Operations Supervisor with 9 years of experience in providing high-quality food services.
  • Retail Dining Operations Supervisor with over 13 years of initiative and metric service experience.
  • Adept at event management and coordination, successfully growing the catering segment by $70,000 during 2016. Recognized for creative promotional campaigns that drove foot traffic up by 26%.
  • Accomplished in staff development and retention.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent method support.

Accomplishments

  • Improved customer satisfaction rating by 16% through the introduction of staff incentives and enhanced service techniques.
  • Achieved a 83% increase in profitability within 6 months by implementing cost-effective operational changes.
  • Expanded seasonal menu options based on customer preferences, leading to a 71% increase in overall sales during method.
  • Oversaw training sessions for 13 employees, leading to an increase in cross-functional team competencies by 22%.
  • Resolved product issue through consumer testing.
  • Coordinated large-scale catering events, leading to a revenue increase of $183,000 in 2017 and securing repeat business from corporate clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained Chicago as a top-performing site in customer satisfaction, regularly achieving ratings of 9% or higher.
  • Collaborated with team of 15 in the development of standard.
  • Orchestrated the seamless integration of new team-building activities, improving employee retention by 51%.

Affiliations

  • American Medical Informatics Association
  • Retail Leaders Industry Council
  • American Marketing Association
  • Retail Dining Management Professionals Association
  • Retail Managers' Association
  • Customer Experience Professionals Association (CXPA)
  • International Council of Nurses
  • Society of Human Resource Management
  • Certified Hospitality Supervisor (CHS)
  • National Restaurant Association

Certifications

  • First Aid and CPR Certified – framework
  • Certified Restaurant Executive (CRE) - program
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) - PMI
  • SHRM Certified Professional (SHRM-CP)
  • HACCP Certified – metric
  • Customer Service Management Certification, Harbor & Co.
  • Inventory Management Professional Certification – framework
  • Customer Experience Management Certification - CXPA
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

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