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Skills

  • Cashflow and budget monitoring
  • Workflow planning
  • Procedure equipment
  • Inventory process optimization
  • Operational improvement
  • Scheduling
  • Team leadership and development
  • Regulatory compliance
  • Strategic planning
  • Workflow Optimization

Work Experiences

  • Achieved 38% improvement in customer satisfaction.
  • Achieved measurable team growth in annual revenue.
  • Contributed to a 28% reduction in workplace illnesses.
  • Adjusted budgets to improve margins.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Confirmed compliance through external audits.
  • Achieved CPA for food safety compliance.
  • All kitchen staff was hired and managed by me.
  • Based pricing on seasonal factors.
  • Inspired employees to work at their highest levels of efficiency and quality.

Summaries

  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 38% cost reduction in key supplies.
  • Using basic French skills, build relationships with patrons and employees.
  • Achieved 48% savings on key food products.
  • Retail Dining Operations Supervisor is a multi-talented Retail Dining Operations Supervisor who is consistently rewarded for planning and operational improvements.
  • Accomplished in staff development and retention.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Accomplished in staff development and retention with a knack for fostering a collaborative and motivated work environment. Led training efforts that increased employee retention by 44% within 6 months.

Accomplishments

  • Improved customer satisfaction rating by 16% through the introduction of staff incentives and enhanced service techniques.
  • Led my team to exceed sales targets by 59% in a highly competitive market through new menu items and upselling techniques.
  • Collaborated on marketing initiatives that increased store traffic by 62% during promotional periods.
  • Identified and launched new customer engagement programs, increasing customer loyalty and return rates by 17%.
  • Successfully resolved escalated customer service issues, averting revenue loss estimated at $46,000 over 6 months.
  • Executed weekly financial reports for management, leading to increased data-driven decision making and a 70% improvement in budget adherence.
  • Implemented a feedback-driven performance review system that increased staff productivity by 51% in the past year.
  • Introduced inventory rotation system, resulting in a 64% reduction in spoilage and improved use of resources.
  • Maintained Chicago as a top-performing site in customer satisfaction, regularly achieving ratings of 9% or higher.
  • Led shift in sales growth strategies during peak hours, contributing to a revenue boost of 41% in Columbus.

Affiliations

  • Association for Computing Machinery
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Facility Management Association (IFMA)
  • Retail Managers' Association
  • National Retail Federation (NRF)
  • Retail Dining Marketing and Promotions Network
  • Retail Operations & Leadership Academy
  • American Marketing Association
  • Cornell University School of Hotel Administration Affiliate Program
  • Society of Women Engineers

Certifications

  • CompTIA Network+
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Conflict Management and Resolution Certificate – Northwind
  • Certified Public Accountant
  • Inventory Management Professional Certification – framework
  • HACCP Certified – metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Management Certification, Harbor & Co.
  • Inventory Control & Warehouse Management Certification – Brightline
  • Cisco Certified Internetwork Expert (CCIE)

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