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Skills

  • Scheduled maintenance
  • Team leadership and supervision
  • Global technical support liaison
  • End-user interface optimization
  • Control panel configuration
  • Regulatory compliance
  • Equipment Downtime Minimization
  • Navigation systems understanding
  • Emergency system fault response
  • Framework equipment

Work Experiences

  • All electrical parts were subjected to thorough visual and physical inspections.
  • Transported ServiceNow to two years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Identified problems and devised solutions.
  • Authored troubleshooting procedures used by 9 junior technicians, reducing training time by 12 hours.
  • Collaborated with metric to design a custom cockpit layout, providing more realistic mission scenarios and increasing training efficacy.
  • Used oscilloscopes, ammeters, and ohmmeters as part of my testing.
  • Oversaw the delivery of process project by initiative team, which resulted in metric.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Customer-focused Flight Simulator Technician.
  • Accomplished Flight Simulator Technician.
  • Converted legacy analog systems to digital.
  • Excellent work ethic, as well as excellent communication and planning skills.
  • Collaborated with engineering and management teams.
  • Collaborative Flight Simulator Technician working alongside engineering teams to enhance system redundancy, improving simulator uptime by 35% and ensuring mission-critical operations.
  • Creative and goal-oriented Flight Simulator Technician.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • Testing, troubleshooting, and diagnosing issues to determine the best solutions is a strong suit.

Accomplishments

  • Authored and maintained comprehensive technical documentation for procedure, utilized by 17 global engineering teams.
  • Tested and repaired complex hardware components, restoring Jira simulator to full functionality within 3 hours.
  • Trained internal teams on simulator diagnostic software, resulting in a 74% decrease in service response time.
  • Responded to emergency technical issues, restoring simulator functionality 6 hours ahead of scheduled training sessions.
  • Led efforts in patching recurring software glitches, leading to a 15 hour increase in simulator availability per month.
  • Trained 15 technicians on updated preventative maintenance procedures, increasing team productivity by 50%.
  • Executed full system rebuilds to refresh end-of-life flight simulators, improving operational readiness by 38%.
  • Led a cross-functional team in identifying and resolving simulator software issues, reducing total downtime by 9 hours per month.
  • Integrated advanced diagnostic tools that reduced troubleshooting time for malfunctions in Power BI by 24% hours.
  • Supported FAA certification for ServiceNow, ensuring compliance with CPA by updating and validating technical documentation.

Affiliations

  • International Aviation Women's Association (IAWA)
  • National Center for Simulation (NCS)
  • Association for Computing Machinery
  • Institute of Aviation Maintenance (IAM)
  • Digital Avionics Technical Committee (DATC)
  • International Association for the Advancement of Space Safety (IAASS)
  • American Marketing Association
  • Certified Training & Simulation Professional (CTSP) - OSHA
  • National Association of Social Workers
  • Federal Aviation Administration (FAA)-Authorized Technician Affiliate

Certifications

  • Certified Simulation Engineer (CSE) by Meridian
  • Six Sigma Green Belt Certification
  • CompTIA Network+
  • CompTIA A+ Certification
  • Certified Data Cabling Technician (CDCT) by Cedar Works
  • Certified Calibration Technician (CCT) by Summit Group
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+

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