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Skills

  • Complaint Resolution and Customer Recovery
  • Effective verbal and non-verbal communication with clients
  • Conflict resolution and mediation
  • Hospitality service expertise
  • Multitasking across multiple tables
  • Customer satisfaction tracking
  • Food preparation
  • Fine dining etiquette awareness
  • Customer loyalty building
  • High-volume dining

Work Experiences

  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Supported the needs of a 13-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Achieved zero billing errors.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Evaluated a 18 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.

Summaries

  • Restaurant Staff Member with over 15 years of procedure and method service experience.
  • Explaining flavor, program, and procedure aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • 13 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Collaborative team leader with extensive experience in fair supervision.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Professional with 13 years of experience in restaurant operations who is dependable and quality-oriented.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Restaurant Staff Member is a multi-talented Restaurant Staff Member who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Efficiently managed seating for large groups and special events, handling up to 16 guests simultaneously while maintaining service quality.
  • Revised staff scheduling to align with peak restaurant hours, ensuring that labor costs were controlled within a 10% margin.
  • Trained a team of 4 new hires on customer service protocols, reducing complaint rates by 69% over a 17 months period.
  • Designed and enforced a new reservation system that reduced overbooking issues by 27% during peak seasons.
  • Enhanced customer retention for loyalty programs, adding an additional 18 members in one year through effective promotion and customer engagement.
  • Partnered closely with the back-of-house team to flag dish modifications and allergy requests, avoiding contamination for 14 consecutive meals.
  • Contributed to a 15% increase in wine sales by suggesting pairings aligned with new seasonal menu items.
  • Efficiently managed to-go, take-out, and delivery orders through Asana, handling 16 tickets per shift with less than 31% errors.
  • Assisted in training staff on maintaining a strong understanding of the menu and allergen alerts, leading to a 66% reduction in order errors.
  • Organized catering orders for special events, successfully executing a seamless service for parties exceeding 18 guests.

Affiliations

  • Society for Foodservice Management (SFM) Member
  • Institute of Hospitality Associate
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Certified Dining Room Manager (CDRM)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Formal Food and Beverage Management Training 2015
  • Certified Banquet Server (CBS)
  • State Board of Health Sanitation Training Program Graduate

Certifications

  • Time Management and Efficiency in Hospitality Certification – 2015
  • Advanced Dining Etiquette for Fine-Dining Professionals Certification – program – 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Food & Beverage Manager (CFBM) – 2018
  • Event Coordination and Planning Certificate – standard – 2016
  • Apple Certified Associate (ACA)
  • Basic Food Hygiene Certificate – metric – 2024
  • CompTIA Network+

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