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Skills

  • Conflict resolution and mediation
  • Point of sale knowledge
  • Customer loyalty building
  • Fine dining etiquette awareness
  • Front-of-house collaboration with back-of-house
  • Crisis management in high-stress environments
  • Order accuracy
  • Menu presentation
  • Food and beverage pairings
  • Adaptability in Fast-paced Environments

Work Experiences

  • Accurately relayed customer requests.
  • Actively engaged in menu sanitation procedures and ensured eyewash and safety stations were compliant with system regulations.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Implemented new drink policies that resulted in a 13% reduction in over-pouring.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.

Summaries

  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Restaurant Staff Member who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Because of friendliness, prompt service, and improved, consistently received customer satisfaction ratings of 8%.
  • Motivated Restaurant Staff Member exhibiting strength in critical thinking and problem solving.
  • Upselling 15% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Restaurant Staff Member is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.

Accomplishments

  • Ensured compliance with local health regulations, leading to a 3% improvement on the most recent health inspection.
  • Efficiently managed seating for large groups and special events, handling up to 16 guests simultaneously while maintaining service quality.
  • Documented and resolved standard which led to framework.
  • Efficiently managed to-go, take-out, and delivery orders through Asana, handling 16 tickets per shift with less than 31% errors.
  • Trained a team of 4 new hires on customer service protocols, reducing complaint rates by 69% over a 17 months period.
  • Reduced customer wait times by 24% by optimizing table assignments and waitlist procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered closely with the back-of-house team to flag dish modifications and allergy requests, avoiding contamination for 14 consecutive meals.
  • Helped train and onboard a diverse team of 7 in compliance with the restaurant’s customer service standards, thus increasing staff retention by 28%.
  • Utilized POS systems to accurately process customer orders and manage daily cash flow, reducing discrepancies by 39%.

Affiliations

  • Jaycees
  • Local Restaurant Workers’ Union 2
  • American Hotel & Lodging Association Member
  • Society of Human Resource Management
  • International Association of Culinary Professionals (IACP)
  • Society for Hospitality and Food Service Management (SHFM)
  • Toastmasters
  • Lions Club
  • Society for Foodservice Management (SFM) Member
  • Professional Bartending School Graduate

Certifications

  • Institute of Hospitality Award in Customer Service – 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Team Leadership for Hotel and Restaurant Staff Certificate – category – 2023
  • Sustainable Restaurant Practices Certification – process – 2022
  • Time Management and Efficiency in Hospitality Certification – 2015
  • Wine & Spirits Education Trust (WSET) Level 1 Certification – 2017
  • Certified Business Analysis Professional (CBAP)
  • Certified Bartender – Raleigh – 2022
  • Event Coordination and Planning Certificate – standard – 2016

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