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Skills

  • ERP Systems ServiceNow Implementation
  • Backorder management
  • Multitasking in dynamic work environments
  • Demand forecasting and planning
  • Advanced Microsoft Excel for data analysis
  • Business Communication with Suppliers
  • Decision-Making Using Data-Driven Insights
  • Reporting and Dashboard Creation for Supply Chain Analytics
  • Conflict Resolution in Supplier Relationships
  • Time Management for High-Volume Task Management

Work Experiences

  • Process standardization for export/import
  • Analyzed operational inefficiencies.
  • Created detailed logistics reports for the senior team, leading to more informed decision-making on supply improvements.
  • Ensured clear communication lines.
  • Avoided stock-outs.
  • Collaborated with vendors to negotiate and implement a shipping schedule resulting in a 40% reduction in costs.
  • Assisted in process optimization projects that resulted in a 43% reduction in lead time for key products.
  • Created detailed logistics reports.
  • Coordinated and resolved customer complaints.
  • Coordinated with the inventory team to avoid stock-outs, reducing backorders by 17 units per month.

Summaries

  • Confident and customer-focused supply chain intern with strong experience in CRM. Improved customer satisfaction through efficient inquiry resolution, resulting in a President's Club recognition for service excellence.
  • Delivered cost-reduction strategies.
  • Achieved a 53% decrease in errors.
  • Analytical Intern with a passion for supply chain logistics.
  • Committed to using advanced data analytics tools like ServiceNow.
  • Created customer satisfaction reports.
  • Assisted in process improvements.
  • Collaborative and detail-focused intern.
  • Analytical Intern with a passion for supply chain logistics and customer services. Negotiated cost reductions with suppliers, saving 6% in transportation fees for Power BI deliveries.
  • Advanced skills in Microsoft Excel.

Accomplishments

  • Used conflict resolution skills to mediate disputes between supplier and warehouse teams, resulting in a 11-day reduction in delay times.
  • Utilized Tableau to optimize routes and enhance delivery schedules, resulting in a savings of $13 in fuel costs.
  • Successfully negotiated with third-party logistics providers to lock in competitive rates, leading to annual savings of $8.
  • Collaborated with cross-functional teams to implement a new inventory management procedure, reducing stockouts by 43%.
  • Supported ISO 9001 compliance reviews by gathering and organizing supply chain processes, contributing to the successful certification renewal for 2016.
  • Analyzed operational inefficiencies and proposed new strategies that drove a 66% improvement in cycle time.
  • Collaborated with vendors to negotiate and implement a shipping schedule resulting in a 60% reduction in transportation costs.
  • Researched and presented recommendations on supply chain risks, which helped reduce potential supply chain disruptions by 38%.
  • Certified in Scrum Master, leveraging knowledge to ensure vendor compliance with ISO 9001 standards in supply chain management.
  • Streamlined purchase order process, reducing fulfillment errors by 21% using initiative.

Affiliations

  • Event Volunteer, National Institute of Governmental Purchasing (NIGP), supported supplier management workshops 2021
  • Enrolled, Lean Six Sigma Green Belt Certification for process improvement, Summit Group 2016
  • Coordinator, Student Supply Chain Advisory Board, system, hosted supplier engagement seminars 2019
  • Participant, Supply Chain Excellence Program by metric 2018
  • Attendee, Vendor Management Best Practices Webinar, Summit Group
  • Active Attendee, APICS Supply Chain Conference focusing on reporting and dashboard innovations for analytics 2016
  • Starting Member, Future Leaders in Supply Chain Chapter, Raleigh, focusing on customs compliance training 2024
  • Active Participant, Council of Supply Chain Management Professionals (CSCMP) program
  • Attendee, International Trade and Customs Conference for Compliance Auditing 2015
  • Enrolled, Certified in Logistics, Transportation and Distribution (CLTD) from ASCM in 2015

Certifications

  • Multilingual Supply Chain Communication Certification - SpanishBeacon Labs
  • Transportation, Logistics, and Supply Chain Management Certificate - Ironclad Systems
  • Fundamentals of Global Logistics Certification – program
  • Certified Supply Chain Professional (CSCP) – Vantage
  • Warehouse Operations Management - program
  • Certified Professional in Supply Management (CPSM) - Harbor & Co.
  • Logistics Management Certificate - Northwind
  • Supply Chain Analyst Certification - Harbor & Co.
  • Transportation of Dangerous Goods Certification - Lakeside Partners
  • Certified Logistics, Transportation, and Distribution (CLTD) – Harbor & Co.

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