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Skills

  • DevOps principles
  • Documentation skills
  • Oral and written communication
  • Training system scope
  • System upgrades
  • Excellent diagnostic skills
  • Cross-functional team collaboration
  • Power distribution techniques
  • Storage hardware architecture
  • Automation knowledge

Work Experiences

  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Authored technical documentation for test frameworks.
  • Coordinated with service teams in Phoenix.
  • I'm part of the manufacturing data team.
  • Acted as a liaison between QA and customer support teams.
  • Contributed to a 75% improvement in software reliability.
  • Awarded Outstanding Service Award for exemplary contribution in rolling out performance enhancements to Tableau, resulting in faster user response times by 70% seconds.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Covered the HubSpot.
  • Collaborated with external vendors.

Summaries

  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Feature testing, functional testing, and compatibility testing are all areas in which I have a lot of experience.
  • Ambitious
  • Excellent consulting and communication abilities.
  • Service-driven
  • Collaborate across departments to help with the development of high-quality software packages.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Looking for a training position in the IT department with a reputable company.
  • Software project manager who is well-organized and knowledgeable about the latest hardware and software technologies.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • Category Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Collaborated with product owners to identify key areas for exploratory testing, identifying 14 critical issues missed by automated tests.
  • Documented and resolved metric which led to system.
  • Process Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Orchestrated end-to-end testing processes for a large-scale system integration project, preventing 15 high-severity defects in production.
  • Increased testing coverage by 28% through the implementation of behavior-driven development (BDD) strategies with Asana.
  • Disaster Recovery Planning: : system process Technical Support:: framework standard
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive test plans and risk assessments for new software releases, resulting in a 21% reduction in post-release issues.

Affiliations

  • Society for Quality Assurance (SQA)
  • Automation Guild Conference Speaker
  • Association for Computing Machinery (ACM)
  • Women Who Code
  • International Institute of Business Analysis (IIBA)
  • Toastmasters
  • Mobile Testing Guild
  • User Experience Professionals Association (UXPA)
  • American Marketing Association
  • Continuous Delivery Foundation (CDF)

Certifications

  • Certified in Software Requirements Engineering (CSRE)
  • Project Management Professional (PMP)
  • Microsoft Certified Professional Developer certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Amazon Web Services (AWS) Certified Cloud Practitioner

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