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Skills

  • Exceptional telephone etiquette
  • Organization
  • Patents and trademarks
  • Customer service
  • Case filing and tracking
  • Strategic problem-solving
  • Case management
  • Litigation support
  • Problem resolution
  • Client interaction protocols

Work Experiences

  • Achieved a 37% performance improvement.
  • Achieved results within 18 months.
  • Acted as the primary point of contact for 12 high-profile, multi-national clients, delivering swift resolution to legal inquiries within several months on average.
  • Looked into the facts and law of cases, using relevant sources to figure out what happened and how to prepare cases.
  • Compiled essential reports for court submissions.
  • Consistently met deadlines for submitting confidential documents.
  • Achieved 55% error-free submission consistency.
  • Achieved compliance in 2018.
  • Conducted regular quality assurance checks.
  • Assisted in restructuring legal support workflows, which led to a 73% increase in customer satisfaction.

Summaries

  • Clear understanding of stakeholder engagement and risk assessment as well as process improvement training.
  • Legal Customer Support Coordinator with 6 years of successful stakeholder engagement and team leadership experience.
  • Award-winning Legal Customer Support Coordinator, recognized for maintaining a 23% satisfaction rating over several months by delivering clear, actionable legal responses.
  • Dedicated legal assistant with experience assisting high-profile attorneys on over 5 successful cases.
  • Client-focused professional with a specialization in international regulatory compliance, case management optimization, and GDPR monitoring, achieving 84% reduction in potential penalties.
  • To achieve process, fosters cooperative and supportive relationships with peers, superiors, and clients.
  • Analytical Legal Assistant with experience in legal research and documentation, as well as a professional attitude that recognizes and follows initiative policies.
  • Collaborative and client-focused.
  • Client engagement expert with deep experience leading teams in legal document processing, reducing error rates by 75% and improving task throughput efficiency.
  • Collaborative Legal Customer Support Coordinator.

Accomplishments

  • Prepared comprehensive legal support reports for 2 senior legal executives, contributing to critical decisions in 2023.
  • Analyzed trends in customer data to advise legal strategy changes, leading to a 64% increase in proactive case management.
  • Facilitated the training of 2 new hires in legal support software, ensuring full proficiency within 18 months.
  • Reduced average wait times for legal client responses by 46% through process optimization.
  • Successfully mediated and resolved 16 contractual disputes, preventing potential losses of over $121,000 for the department.
  • Delivered bi-monthly training sessions on legal client interactions, improving team response times by 77%.
  • Managed high-volume legal inquiries, ensuring all requests were addressed within established deadlines one year.
  • Resolved product issue through consumer testing.
  • Conducted detailed audits of 14 client interactions, resulting in a 61% decrease in complaints regarding contract queries.
  • Developed and maintained legal case dashboards, improving case visibility and report accuracy for 17 attorneys.

Affiliations

  • Society of Human Resource Management
  • Legal Support Advisory Board Member, 9 Division
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Association of Support Coordinators
  • Customer Experience Professionals Association (CXPA), Legal Services Focus Group
  • Legal Call Center Managers Consortium
  • Association for Supply Chain Management (APICS)
  • International Association for Contract & Commercial Management (IACCM)
  • Institute for Legal Support Excellence

Certifications

  • Apple Certified Associate (ACA)
  • Certified Legal Secretary (CLS) by Harbor & Co.
  • Customer Support Specialist (CSS-C) by system
  • First Aid/CPR Certified
  • Certified GDPR Practitioner from Northwind
  • Certified Legal Operations Professional (CLOP) by Cedar Works
  • Certified Document Management Specialist (CDMS) from AIIM
  • Certified Client Service Specialist (CCSS) by Legal Client Services Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce

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