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Skills

  • Executive presentations
  • Organization
  • Bilingual customer service
  • Customer service
  • Expanding clientele through diverse offerings
  • Eco-friendly product integration
  • Itemized inventory tracking for shoe care supplies
  • Meeting planning
  • MS Office
  • Team building

Work Experiences

  • Drove kids to and from school, activities, and doctor's appointments.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Achieved growth over 2021.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Achieved recognition with the Excellence Award for consistently providing top-tier customer service and shoe care across all operations in Phoenix.
  • Accommodated a diverse clientele.
  • Acted as the point person for high-tier care packages.

Summaries

  • Appointment, medication, and household management training.
  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • Shoe Shiner who is knowledgeable in strategic planning and vendor management.
  • Excellent interpersonal and communication skills.
  • Experience providing guidance and encouragement to patients through physical and emotional support in hospital and in-home settings.
  • Customers are served by a Care Attendant, who ensures that their needs are met.
  • Compassionate, with a strong focus on providing outstanding customer service.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Weekends and evenings are available 18 hours per week.
  • Within Miscellaneous, senior Shoe Shiner and outstanding performer in strategic planning and data analysis.

Accomplishments

  • Trained junior staff on advanced polishing techniques and product knowledge, boosting overall team productivity by 76%.
  • Established long-term relationships with high-end clients by providing personalized shoe care consultation, ultimately contributing to a 67% client retention rate.
  • Revamped the display of premium shoe care products across multiple locations, culminating in a 58% increase in product visibility and sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated seasonal marketing campaigns focusing on comprehensive shoe care packages, resulting in a 37% lift in both foot traffic and service sales.
  • Utilized product knowledge and world-class service to sell and apply premium shoe care solutions, elevating customer satisfaction rates by 32%.
  • Helped the company achieve a Outstanding Service Award due to consistent growth in both sales and high-end customer retention over 2015.
  • Provided detailed feedback to manufacturers on the effectiveness of products, helping develop solutions that increased customer satisfaction by 35%.
  • Documented and resolved category which led to program.
  • Successfully resolved client complaints related to damaged materials by implementing restorative services, decreasing negative reviews by 28%.

Affiliations

  • Leatherworking Guild Member
  • American Society of Safety Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • Rotary International
  • Shoe Service Institute of America (SSIA)
  • Contractor with Meridian
  • Association for Supply Chain Management (APICS)
  • Certified Master Shoe Care Specialist (CMSCS)
  • Society of Women Engineers

Certifications

  • Certified Leather Cleaning Technician (CLCT) by Beacon Labs
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Shoe Care and Leather Treatment Certification - Seattle, 2021
  • Sustainable Footwear Maintenance and Cleaning Certification, 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Shoe Business and Retail Management Course, 2019
  • VIP Client Handling & Confidentiality Certification for Shoe Care Professionals
  • Certified Shoe Shining and Leather Treatment Instructor (Seattle, 2021)
  • Leather and Exotic Animal Skin Footwear Care Certification by Cedar Works

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