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Skills

  • Electronic health record (EHR) system usage
  • Operational improvement
  • Team management
  • Supervision
  • RFI Scanners
  • Organization
  • Medical filing
  • Insurance billing
  • Sterilization procedures
  • Data entry accuracy (98%+ consistent rate)

Work Experiences

  • Kept my process knowledge up to date by doing stakeholder engagement and risk assessment.
  • Learned performance reporting and quality assurance to help with office needs.
  • Was in charge of all tasks delegated to me, including budget management and cross-functional collaboration.
  • Made patient appointments and confirmed them with patients and healthcare professionals.
  • Saved money by developing functional solutions to metric problems.
  • Administered digitized workflows for patient information.
  • Finished program of project, which resulted in framework.
  • Management recognized me for providing outstanding customer service.
  • Collaborated with insurance companies to resolve claim disputes, increasing payment success rate by 60%.
  • Achieved a 41% reduction in average wait times.

Summaries

  • Process and initiative have a proven track record.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Power BI advanced abilities
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, client relations, and cross-functional collaboration strengths.
  • Access Care Representative is a hardworking and dependable Access Care Representative who excels at budget management and team leadership.
  • Cross-functional collaboration in system settings and quality assurance in budget management settings.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Access Care Representative.
  • Access Care Representative experienced in managing health insurance verifications, successfully reducing denied claims by $11 annually.

Accomplishments

  • Monitored call center performance and coached staff based on KPI data, increasing team efficiency by 67%.
  • Collaborated with insurance providers to expedite claims processing, reducing rejected claims from 75% to 44%.
  • Successfully reduced call abandonment rates by 16% over the past year, exceeding KPI targets for customer service satisfaction.
  • Developed quick-reference guides for access care agents, improving onboarding speed and reducing training times by 50%.
  • Resolved patient access issues through critical troubleshooting, resulting in improved issue resolution times by 55%.
  • Contributed to a 38% increase in patient satisfaction scores by enhancing the efficiency of the access care team’s patient intake process.
  • Trained cross-departmental staff on EHR systems, increasing overall system proficiency by 18% and reducing entry errors.
  • Recognized for reducing average call handling time by 56%, while maintaining quality standards during high call volume periods.
  • Routinely performed data audits on patient insurance and confidential information, contributing to a 40% reduction in billing errors.
  • Processed 8 patient registrations daily with 27% accuracy, consistently meeting department performance benchmarks.

Affiliations

  • Active in local chapter of NAHAM, attending conferences on patient access strategies and trends.
  • Certification holder for Electronic Health Records (EHR) Optimization, earned through process in 2016.
  • Volunteered as a patient access advisor for community health clinics, enhancing accessibility for underinsured populations.
  • Delegate at national conferences hosted by the Patient Financial Services Association (PFSA), studying payment collection methods.
  • Member of the American Society of Health-System Pharmacists (ASHP), concentrating on insurance verification that impacts patient care.
  • Member of the Society for Healthcare Consumer Advocacy (SHCA), attending workshops on patient dispute resolution.
  • Attended intensive training programs by MedAxiom on financial reimbursement and revenue cycle improvement.
  • Completed a leadership training seminar through the Institute for Healthcare Communication, focusing on empathetic patient interaction.
  • Active in community outreach efforts organized by the American Public Health Association (APHA), promoting healthcare access education.
  • Affiliated with the American Medical Billing Association (AMBA) with a focus on improving claims and reimbursement processes.

Certifications

  • Certified Billing and Coding Specialist (CBCS) - Summit Group
  • Certificate in Medical Office Administration - Meridian
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • ICD-10 Coding Certification Lakeside Partners
  • Certified Medical Administrative Assistant (CMAA) - Northwind
  • Certified Revenue Cycle Representative (CRCR) - Ironclad Systems
  • Medical Terminology Certification - Meridian
  • Certified Business Analysis Professional (CBAP)

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