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Skills

  • Internal communication enhancement
  • Regulatory compliance
  • Cross-departmental collaboration
  • Problem-solving
  • Business operations
  • Compliance procedure overhaul
  • Regulatory Compliance Analysis
  • Workflow Optimization
  • Compliance Training and Development
  • Project management

Work Experiences

  • Collaborated with the Legal Department to clarify ambiguous disclosures, increasing accuracy by 21% across the board.
  • Clarified ambiguous disclosures.
  • Collaborated with the QA team.
  • Addressed escalated compliance concerns.
  • Collaborated on interdepartmental projects in developing streamlined disclosure workflows, improving handoff processes between teams.
  • Looked for industry trends on social media and through online sources.
  • Transported Salesforce to three years customer locations.
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Analyzed communication processes.
  • Communicated regulatory changes to cross-functional teams.

Summaries

  • Adept at managing high-volume disclosure transactions.
  • Conducted compliance audits.
  • Audited over 9 files each month.
  • Disclosure Desk Specialist is a multi-talented Disclosure Desk Specialist who is consistently rewarded for planning and operational improvements.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Accomplished in leading third-party software integration for disclosures, reducing manual reporting errors by 84% and ensuring regulatory compliance.
  • Within Miscellaneous, senior Disclosure Desk Specialist and outstanding performer in strategic planning and data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Led a structured project management timeline for a disclosure compliance upgrade, cutting project completion time by 79% with no significant budget overrun.
  • Designed a disclosure monitoring system, resulting in an 5 in annual savings and an improvement in first-pass compliance rates by 15%.
  • Developed and implemented standardized procedures for compliance reviews, resulting in a 52% reduction in errors and regulatory fines.
  • Worked closely with risk management to mitigate escalated compliance issues, preventing financial loss of 2.
  • Audited 18 client reports monthly, ensuring timely resolution of discrepancies and maintaining 26% compliance with industry requirements.
  • Presented findings of a major disclosure gap analysis to senior leaders, leading to a strategic overhaul and a measurable risk reduction by 68%.
  • Created a comprehensive compliance dashboard that helped track metrics in real-time, reducing manual data input errors by 34%.
  • Reduced pre-disclosure audit errors by 83% after developing an employee training program focusing on system compliance.
  • Introduced automated reporting methods in 2016, decreasing the monthly manual review process time by 10 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Document Custody Solutions Providers Association (DCSPA)
  • Association for Supply Chain Management (APICS)
  • Consumer Bankers Association (CBA)
  • National Notary Association (NNA)
  • Jaycees
  • International Association of Credit Portfolio Managers (IACPM)
  • American Society of Safety Professionals
  • American Society for Quality (ASQ)
  • National Association of Mortgage Brokers (NAMB)
  • Information Systems Audit and Control Association (ISACA)

Certifications

  • Certified Process Improvement Specialist (CPIS)
  • CompTIA A+ Technician
  • Certified in Lending Compliance (CLC) - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Federal Mortgage Disclosure Requirements CoC - 2023
  • Fair Lending Compliance Certification
  • Certified Mortgage Processing Specialist - 2015
  • National Association of Mortgage Brokers (NAMB) Certified Credit Compliance Specialist
  • Certified Mortgage Underwriter (CMU) – Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)

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