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Skills

  • Strategic account development
  • Sales processes
  • Database management
  • Collaboration with local dealerships
  • Strategic planning
  • Sales negotiation and closing
  • Time management in high-volume sales
  • Retail and trade pricing models
  • Sales coaching and performance improvement
  • Sales reporting

Work Experiences

  • Managed a team of 2 people who sold metric products and services worth more than $5.
  • Increased the team's revenue by over $14 in sales.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 4%.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Increased retail sales volume in my assigned territory by 15% through strategic budgeting and product promotion.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Had weekly meetings with Assistant Used Car Managers to figure out how to get around sales roadblocks.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.

Summaries

  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Assistant Used Car Manager with 10 years of successful stakeholder engagement and risk assessment experience.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Achieved cost savings of $9 per year.
  • Accounted for 33% of yearly profits.
  • Skilled in vendor management and capable of streamlining daily activities to increase productivity and sales.
  • Manage 6+ accounts with a revenue of more than $16 per 18 months.
  • Adept at leveraging market trends to strategically acquire in-demand vehicles, which supported inventory management and reduced days-on-lot from 11 to 2 days.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Worked with finance and service teams to improve the approval rate for used car financing packages, increasing sales closings by 49%.
  • Designed and implemented a vehicle pricing matrix that helped standardize pricing models across various car types, leading to a 58% increase in profitability.
  • Worked closely with auction buyers to procure higher-quality used vehicles, boosting sales conversion rates by 67% and improving customer satisfaction.
  • Negotiated favorable terms with auction houses and local dealers, driving down vehicle acquisition costs by 68%, which contributed to higher overall profitability.
  • Improved inventory turnover by 80% by establishing an efficient vehicle acquisition and pricing strategy based on current market trends and local buyer preferences.
  • Prepared monthly sales reports for upper management, delivering actionable insights that contributed to a 69% improvement in overall dealership performance.
  • Optimized vehicle reconditioning times by standardizing processes with the service department, achieving a 55% faster turnaround on trade-ins.
  • Resolved product issue through consumer testing.
  • Collaborated with product to implement an inventory rotation plan that reduced vehicle depreciation by 19% and increased overall revenue.
  • Reduced online purchase abandonment rates by 80% through implementing user-friendly changes to the dealership's e-commerce platform and CRM.

Affiliations

  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Certified Automotive Remarketer (CAR) Certification
  • Affiliation with Automotive Service Providers Association (ASPA)
  • Local Used Car Dealer Association - Board Member
  • Lions Club
  • Association of Information Technology Professionals
  • Automotive Service Excellence (ASE) Certified Participant
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • National Automobile Dealers Association (NADA) Certified e-Commerce Manager
  • Apple Certified Associate (ACA)
  • Master Certification in Automotive Sales Management Power BI
  • Certified Public Accountant
  • Society of Certified Automotive Sales Professionals (SCASP) Certification
  • Certified Professional Sales Leader (CPSL)
  • Automotive Cost Control Specialist Certification (ACCSC)
  • Northwood University's Automotive Management Certificate Program
  • Cisco Certified Network Associate (CCNA)
  • Auction Specialist Certification for Used Car Managers (ASCUM)

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