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Skills

  • Customer feedback management
  • Maintaining clean and organized service stations
  • Hors d'oeuvres service
  • Relationship management
  • Handling complex guest dietary requirements
  • Multi-tasking during busy shifts
  • Check payment processing
  • Bussing expertise
  • Food inspection
  • Coordinating service during high-profile events

Work Experiences

  • Double-checked customers' ages for alcohol service and stopped serving inebriated customers.
  • Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas.
  • Discussed menu items and dietary concerns, noted special requests, and suggested appetizers or other additional items to meet upsell goals.
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Upsold customers and increased table turns by up to 6%, outperforming wait staff average sales.
  • Gave patrons menus and specials as soon as they were seated, then followed up to answer questions before taking orders.
  • Was in charge of processing customer payments and issuing receipts.
  • Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for parties of 15 to 10.
  • Prepared salads and appetizers to assist the kitchen staff.
  • Sprayed all racked items with hot water to loosen and remove food residue.

Summaries

  • Reliable, customer-focused team player with 15 years of restaurant experience and a strong desire to succeed in all areas.
  • Customer service training and extensive knowledge of process cuisine.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in vendor management.
  • Commis de Rang with 16 years of experience creating memorable dining experiences for customers.
  • Looking forward to taking on a new challenge with a successful team.
  • Communicative and team-oriented, with SAP expertise.
  • Exceptional at taking phone calls and making reservations.
  • Intelligent and focused, with extensive wine and craft beer knowledge.
  • Maintaining a positive attitude, quickly attending to guests, and optimized increased customer satisfaction 10%.

Accomplishments

  • Trained junior front-of-house staff on mise en place standards, decreasing overall table setup time by 34%.
  • Contributed to the successful implementation of a fast-paced, fine-dining service model, resulting in a 41% reduction in average wait times.
  • Instrumental in coordinating service team schedules, optimizing staff coverage during peak dining periods and improving service response times by 36%.
  • Actively upsold specialty menu items, contributing to a restaurant revenue increase of 71% for the two years.
  • Worked closely with front and back-of-house teams to anticipate guest needs, leading to improved guest satisfaction scores by 60% over one year.
  • Demonstrated thorough understanding of sommelier recommendations, successfully leading 8 wine tasting events that contributed 17 in total sales revenue.
  • Played a key role in ensuring compliance with health and safety standards, leading to zero violations during routine health inspections in 2015.
  • Collaborated effectively with the kitchen staff to efficiently manage last-minute menu changes, consistently maintaining a 80% seamless dining experience.
  • Resolved customer complaints swiftly, improving overall dining satisfaction scores by 18%. Recognized for handling challenging situations with professionalism.
  • Implemented a refined wine menu in coordination with the sommelier, contributing to a 18% rise in wine sales over three years.

Affiliations

  • Member of the Clean Restaurant Movement, obtaining Hygiene Credential in 2017.
  • Completed advanced course in customer complaint resolution provided by Beacon Labs in 2018.
  • Certified in sanitation procedures under metric, contributing to restaurant’s high cleanliness scores.
  • Affiliate of The Global Food Safety Initiative (GFSI) since 2020, ensuring restaurant adherence to safety standards.
  • Affiliate of the Service Industry Association since 2015, actively contributing to best practice discussions in hospitality.
  • Certified Forklift Food Safety in Hospitality through process in 2022, enhancing operational safety.
  • Completed certification from framework in Cross-Cultural Dining and Hospitality Diversity, ensuring inclusive guest experiences.
  • Participant in Advanced Wine Pairing Course sponsored by program in 2016.
  • Affiliated with the National Restaurant Association (NRA) since 2017, attending annual food safety training.
  • Earned ServSafe Food Handler Certification in 2022, ensuring food safety best practices are upheld daily.

Certifications

  • CompTIA Network+
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Banquet Server Beacon Labs
  • Alcoholic Beverage Control (ABC) Certification (Raleigh)
  • Certified Culinary Professional (CCP) (Lakeside Partners)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)

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