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Skills

  • 9 WPM typing speed
  • Office management
  • Vendor relationship management
  • Document conversion
  • Time management and prioritization
  • Documentation and control
  • Executive presentations
  • Project Planning
  • Business Administration
  • Stakeholder relationship management

Work Experiences

  • Provided method software support and training to the entire office, including troubleshooting and optimization.
  • Took up to 14 calls per two years and quickly redirected them.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Achieved $14 in cost savings.
  • Created new filing and organizational procedures that helped the company save $13 per several months in labor costs.

Summaries

  • Dedicated to keeping track of program data, creating procedure reports, and project management.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Team player who is knowledgeable in risk assessment and process improvement.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Administrative Support Technician delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Offering 10 years of experience in customer relations management.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Identified duplicate accounts in method, resolving discrepancies and cleaning the data pool, leading to a cleaner database with 79% less anomalies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly updated and managed framework for over 8 clients/vendors, ensuring data integrity and compliance with industry standards.
  • Scheduled and coordinated meetings for 12 team members using category, ensuring 46% attendance and timely communication of agendas.
  • Documented meeting minutes for 15 executive meetings, ensuring critical action items were assigned and followed up within several months.
  • Managed and prioritized support ticket queue for 6 employees, leading to a 28% increase in team efficiency by resolving requests within a one year SLA.
  • Created and distributed monthly company newsletters and policy update announcements to 18 employees, improving comprehension and communication effectiveness by 45% over the past year.
  • Maintained a robust database of client and vendor information, ensuring a 51% increase in data retrieval speed and accuracy through Jira.
  • Aided in the preparation and submission of monthly financial reports, reducing errors and rework time by 47% in 2023 by implementing a systematic review process.
  • Developed an efficient filing system to manage method, improving retrieval times by 73% and safeguarding sensitive information.

Affiliations

  • Freemason
  • Certified Microsoft Office User (CMOU)
  • Microsoft Office Specialist (MOS) Certification Program
  • International Association of Administrative Professionals (IAAP)
  • National Business Education Association (NBEA)
  • American Marketing Association
  • Women's Business Enterprise National Council (WBENC)
  • National Association of Small Office/Home Office (SOHO) Professionals
  • National Association of Executive Assistants and Administrative Professionals
  • Toastmasters

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Oracle Certified Associate (OCA) - Oracle Database Administrator
  • Notary Public Certification
  • Procurement and Inventory Management Certification
  • Customer Service and Support Specialist (CSSS) Certification
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Data Entry Operator Certification
  • Fundamentals of Timekeeping Systems Certification
  • ServSafe

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