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Skills

  • Up-selling and cross-selling techniques
  • Data entry for member satisfaction surveys
  • Fleet Management and Optimization
  • Building long-term customer loyalty
  • Equipment loss prevention and tracking
  • Security monitoring
  • Pace of play management
  • First Aid/CPR
  • Customer assistance
  • Regulatory compliance

Work Experiences

  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Built lasting relationships with regular members, leading to a 33% improvement in member satisfaction as measured by post-round surveys.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Avoided out-of-stock situations.
  • Oversaw the delivery of program project by system team, which resulted in method.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.

Summaries

  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Golf Service Attendant and outstanding performer in budget management and quality assurance.
  • Boosted satisfaction ratings by 56%.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Adept at collaborating with grounds teams and course marshals.
  • Achieved a 62% reduction in player incidents during the busy season.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to earning Outstanding Service Award for best-organized course in Atlanta.
  • Adept at collaborating with grounds crews.
  • Customer-centered Golf Service Attendant with demonstrated expertise in conflict resolution, managing multiple player requests, and maintaining a stress-free environment. Achieved a 30% increase in post-round member satisfaction surveys.

Accomplishments

  • Boosted pro shop sales by cross-promoting merchandise and upselling customers, achieving a monthly revenue increase of 11.
  • Championed a training initiative for new attendants, resulting in improved operational efficiency and reduced customer complaints by 79%.
  • Collaborated with grounds crew to ensure all tee boxes and greens were set up for tournaments, contributing to successfully hosting 11 events annually.
  • Created and distributed customer satisfaction surveys, then analyzed responses to implement changes that increased positive feedback by 62%.
  • Developed strong relationships with local vendors, leveraging those partnerships to negotiate a discount of 53% on equipment and materials.
  • Worked with marketing to develop personalized offers for high-frequency members, resulting in increased membership renewals by 62%.
  • Assumed leadership during group events, coordinating between teams to seamlessly transition from one activity to the next, maintaining guest satisfaction.
  • Spearheaded a CRM implementation project, enabling the business to track customer preferences and improving member engagement by 54%.
  • Led the implementation of a cart tracking system, reducing inventory loss by 39% and improving overall fleet management.
  • Teamed up with supervisors to design a comprehensive schedule for cart cleaning, increasing availability and cleanliness standards.

Affiliations

  • Association for Computing Machinery
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • National Alliance for Youth Sports (NAYS) Volunteer
  • Golf Digest Leadership Symposium Participant in 2020
  • Project Management Institute
  • Society of Women Engineers
  • Women in Golf and Business Network
  • Club Management Association of America (CMAA) Attendee
  • Retail Management Certification in Golf Pro Shops

Certifications

  • Certified Conflict Resolution Specialist (CCRS) - Cedar Works
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Turfgrass Professional (CTP) - Cedar Works
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Salesforce
  • Team Leadership and Customer Service Excellence (TLCS) - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Point-of-Sale System Foundations Certification - HubSpot

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