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Skills

  • Problem resolution
  • Compliance issue identification and resolution
  • Team management
  • Advanced communication with multi-department teams
  • First Aid/CPR
  • Data-driven decision making for table games
  • Revenue target analysis and adjustments
  • Revenue growth through operational adjustments
  • Real-time game performance tracking systems
  • Conflict resolution strategies

Work Experiences

  • Transported HubSpot to 6 months customer locations.
  • Applied clear rules consistently.
  • Observed gamblers on the floor in order to identify cheaters by observing behaviors such as card counting and marking.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with the marketing department.
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
  • Collaborated with security and surveillance teams.
  • Assisted in the smooth transition to new gaming software during 17 months, reducing operational disruption by 77%.
  • Assisted in the transition to new gaming software.

Summaries

  • Championed real-time tracking software.
  • Achieved results over three years.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Achieved revenue targets through performance monitoring.
  • Achieved 73% higher employee retention.
  • Boosted long-term customer engagement.
  • Adept at developing strategic performance improvement programs.
  • Achieved a 42% reduction in guest complaints through consistent application of clear gaming rules and frequent training for staff on conflict mitigation.
  • Table Games Shift Manager with 18 years of experience in casino security and gaming management.
  • Analyzed table game performance data.

Accomplishments

  • Implemented revenue-driven scheduling strategies, aligning staff hours with peak operation times, resulting in a revenue boost of 43% during high-traffic periods.
  • Identified and implemented precise staff adjustments through comprehensive revenue target analysis, driving an operational revenue increase of 13.
  • Conducted training workshops on table game regulations for floor managers and dealers, leading to a 30% improvement in compliance across all shifts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled detailed shift reports to track overall team performance and identify areas of improvement, resulting in increased operational efficiency by 82% within 4 months.
  • Strategically implemented real-time performance feedback for all table games staff, increasing gaming accuracy by 77% and reducing errors during high-stakes play.
  • Conducted daily pre-shift meetings that increased departmental communication efficiency by 68%, ensuring staff remained up-to-date on policy changes and regulatory requirements.
  • Documented and resolved process which led to initiative.
  • Led post-shift debriefings to gather frontline insights that were later used to adjust daily operations, fueling an overall increase in revenue of 71%.
  • Analyzed dealer performance trends and adjusted table game assignments, increasing player satisfaction and overall revenue growth by 35%.

Affiliations

  • Advanced Leadership Program for Gaming Executives
  • Women in Gaming and Hospitality Portland
  • Certified Surveillance Executive Program
  • North American Gaming Regulators Association (NAGRA)
  • American Society of Safety Professionals
  • Table Games Managers Council the West Coast
  • Society of Financial Examiners (SOFE) for Casino Auditors
  • Association for Computing Machinery
  • International Casino Dealers Guild
  • Casino Human Resources Networking Group

Certifications

  • Table Games and Dealer Management Certificate
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Internal Casino Audits and Compliance Certification
  • CompTIA A+ Technician
  • Certified Casino Manager (CCM) - Global Gaming Certifications
  • Certified Public Accountant (CPA)
  • Gaming Law and Regulatory Compliance Certification
  • Certified Public Accountant
  • Anti-Money Laundering (AML) Compliance Certification - system

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