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Skills

  • Data organization
  • Payroll and benefits administration
  • Continuous process improvement
  • Written and verbal communication
  • Copying medical records
  • Financial aid document posting
  • Customer service excellence
  • Memo preparation
  • Flexible
  • Schedule management

Work Experiences

  • Managed
  • Raised the stakes.
  • Was in charge of developing and implementing record-keeping procedures.
  • Greeted patients in a friendly, professional manner to increase comfort and establish rapport.
  • Was in charge of answering phones and performing clerical duties in the office.
  • Assigned responsibilities to a team of 5 office workers.
  • All media and public relations inquiries were handled by me.
  • Directed clients to the appropriate personnel to resolve complaints or answer account-related questions.
  • Improved communication efficiency as the primary liaison for departments, clients, and vendors.
  • Had planned ahead.

Summaries

  • Knowledgeable Administrative Assistant committed to streamlining file movement procedures, reducing unnecessary storage, and ensuring the safety and security of all information.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Individual who is tech-savvy and knows a lot about Power BI and Adobe Creative Suite.
  • Focused on customer service
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Delivers over 5 years of experience in team leadership and process improvement, as well as a thorough understanding of general office procedures.
  • Experienced Admissions Clerk with Microsoft Office Specialist Certification and a track record of success in industry-leading companies.
  • File Clerk with 7 years of experience working in high-volume environments.
  • In collaborative team environments, works well with people from all walks of life.

Accomplishments

  • Automated document submission workflows using Adobe Creative Suite, which decreased missing documentation follow-ups by 37%.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Completed payroll for staff of 17 direct reports.
  • Ensured that transfer student applications were processed in full compliance with institutional credit transfer policies, reducing processing time by 10 weeks.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Resolved product issue through consumer testing.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Collaborated with team of 2 in the development of procedure.

Affiliations

  • Participant in Financial Aid Documentation Oversight Forum 2018
  • American Marketing Association
  • Enrollment and Credential Evaluation Organization (ECEO)
  • Project Management Institute
  • Freemason
  • Certified Student Admissions Manager (CSAM)
  • Association of Information Technology Professionals
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association for Computing Machinery
  • Queue Management and Front-Desk Operations Certification

Certifications

  • Certified Data Entry Professional (CDEP) – Meridian
  • Salesforce
  • Certified Administrative Professional (CAP)
  • Metric, Microsoft Office Specialist: Certificate
  • Certificate in Customer Service Leadership - Harbor & Co.
  • Certified Healthcare Admissions Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)
  • SHRM Certified Professional (SHRM-CP)
  • Ethical Admissions Practices Certification - system
  • Microsoft Office Specialist (MOS) Excel Expert
  • Certified Enrollment Management Professional (CEMP) - Meridian

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