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Skills

  • Confidential Case Record Management
  • Childcare Plan Customization
  • Problem resolution
  • Team management
  • Customer service
  • Foster Home Licensing Standards
  • Foster Care Case Management
  • Child Welfare Regulations
  • Crisis Intervention & Prevention
  • Process improvement

Work Experiences

  • Authored a grant proposal.
  • Authored foster care program guidelines that were adopted agency-wide, leading to a 20% reduction in compliance-related case failures.
  • Authored foster care program guidelines.
  • Achieved a 63% increase in academic progress.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Entered data into case records and updated them accurately.
  • Built productive relationships with foster youth, resulting in a 31% increase in self-reporting of needs and greater overall well-being.
  • Collaborated with therapists and medical professionals.
  • Avoided potential legal costs of $15.

Summaries

  • Dedicated Social Worker with 2 years of experience in counseling and crisis intervention.
  • Foster Care Supervisor with 3 years of successful process improvement and strategic planning experience.
  • Within Miscellaneous, senior Foster Care Supervisor and outstanding performer in performance reporting and workflow optimization.
  • Analytical Foster Care Supervisor with proven success in using case metrics to influence decision-making and improve resource allocation. Developed performance reports leading to increased funding and service quality.
  • Achieved 68% reduction in case file errors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with medical professionals.
  • Achieved successful case resolutions in 4 crises.
  • Bolstered long-term caregiver relationships.

Accomplishments

  • Collaborated with team of 9 in the development of process.
  • Coordinated medical and therapeutic interventions for foster children, reducing time in short-term foster care by 61%.
  • Collaborated with educational institutions and advocates to increase foster child graduation rates by 57% over 2015.
  • Facilitated multidisciplinary case reviews, which led to a 46% improvement in case resolution outcomes and service delivery.
  • Supervised the completion of 4 critical case audits, improving case accuracy and compliance by 75%.
  • Spearheaded a foster parent training program that increased licensing approval rates by 47% in several months.
  • Implemented foster care placement quality metrics, increasing positive placement outcomes by 39% over two years.
  • Resolved product issue through consumer testing.
  • Reduced placement burnout among caseworkers by implementing wellness programs, decreasing staff turnover by 39% over 2024.
  • Instituted a streamlined case intake process, decreasing overall processing time by 23% and improving service quality in 2023.

Affiliations

  • Active Member, Youth Aging Out of Foster Care Collaborative Austin
  • Member, Child Protection Network Phoenix
  • Affiliate, International Society for Prevention of Child Abuse & Neglect (ISPCAN)
  • Member, Association for the Treatment and Training in the Attachment of Children (ATTACh)
  • Member, American Public Human Services Association (APHSA)
  • Participant, Foster Parent College Curriculum Development Task Force 2021
  • Jaycees
  • Lions Club
  • Completion, Family Advocacy and Child Rights Certification Program 2016
  • Affiliate, Alliance for Children’s Rights Phoenix Chapter

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Child Welfare Professional (CCWP) by Harbor & Co.
  • Behavioral Health and Child Welfare Certification by method
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Salesforce
  • CompTIA A+ Technician

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