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Skills

  • File management
  • Process improvement
  • Public speaking and presentations
  • Regulatory compliance
  • Risk assessment and mitigation
  • MS Office
  • Client safety planning
  • Individual and family counseling
  • Team building
  • Initiative equipment

Work Experiences

  • Championed culturally competent service delivery models, raising cross-cultural engagement in the department by 84% over 2016.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Captained a multi-agency response team that launched ServiceNow support within Atlanta, ensuring over 7 families secured critical services.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with local shelters.
  • Completed home welfare checks to comply with state and program guidelines.
  • Achieved 78% faster progress in goal completion.
  • Accelerated client access to critical services.
  • Achieved results over a 15-month follow-up period.

Summaries

  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Adaptable and resourceful Case Planner with experience coordinating vital client services, increasing resilience and stability for under-resourced clients.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Achieved 39% increase in client engagement.
  • Case Planner with 18 years of successful stakeholder engagement and risk assessment experience.
  • Achieved results over a 11-month period.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Accomplished Case Planner.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Conducted in-depth assessments that led to tailored service planning, increasing client satisfaction scores by 24%.
  • Worked closely with therapists to adjust service plans, which reduced client dependency time by 37%.
  • Collaborated with multidisciplinary teams in complex family reunification cases, resulting in a 85% success rate in restoring family bonds.
  • Spearheaded crisis intervention plans, resulting in a 16% decrease in emergency service utilization for high-risk families.
  • Implemented outcome-driven methodologies in client care, improving family reunification success rate by 67% over 2015 period.
  • Authored comprehensive case summaries and reports which contributed to a 37% improvement in favorable outcomes during court proceedings.
  • Conducted risk assessments for high-priority cases that directly reduced incidences of child endangerment by 85%.
  • Created partnerships with local service providers, resulting in a 74% increase in resource availability for underserved families.
  • Led weekly client counseling sessions focused on risk prevention, which reduced relapse rates by 26% within 10 months.
  • Streamlined service coordination protocols across multiple agencies, improving service linkages within 11 days and enhancing client outcomes.

Affiliations

  • National Association for Rights Protection and Advocacy (NARPA)
  • School Social Work Association of America (SSWAA)
  • American Sociological Association (ASA) – Social Work Section
  • Society for the Study of Social Problems (SSSP)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Federation of Social Workers (IFSW)
  • Association for Community Organization and Social Administration (ACOSA)
  • Children's Defense Fund (CDF)
  • Council on Social Work Education (CSWE)
  • American Medical Informatics Association

Certifications

  • Certificate in Substance Use Disorder Treatment Vantage
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Mental Health Technician Certification (MHTC) Northwind or Colorado
  • Certified in Applied Positive Psychology (CAPP)
  • First Aid and CPR Certification Beacon Labs
  • Certified Trauma Support Specialist (CTSS)
  • Certified Public Accountant (CPA)
  • Mental Health First Aid Certification (MHFA)

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