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Skills

  • Cultural competency in social services
  • Client safety planning
  • MS Office
  • Comprehensive Case Management
  • Conflict resolution
  • First Aid/CPR
  • Court report preparation and presentation
  • Motivational interviewing
  • Crisis intervention strategies
  • Supervision

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Achieved 47% successful long-term placements in 2023.
  • Achieved a 79% decrease in client court involvement.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Championed culturally competent service delivery models.
  • Transported SAP to three years customer locations.
  • Achieved Innovation Award for excellence.
  • Assisted with emergency placements and coordinated crisis response plans, minimizing family disruptions during crises and resulting in Employee of the Year recognition.

Summaries

  • Achieved 85% faster client goal completion.
  • Achieved favorable outcomes.
  • Excellent Case Planner with a strong emphasis on domestic violence prevention and education.
  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Able to rapidly adapt case strategies.
  • Achieved 24% improvement in participation.
  • Achieved 24% increase in client engagement during group therapy sessions, leading to significantly higher program retention and client satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built long-term strategies for client rehabilitation.
  • Capable of designing strategic service plans that accelerate goal completion, achieving measurable progress for clients in a structured timeline of 10 months.

Accomplishments

  • Trained and mentored new case planners, improving department knowledge-share and reducing onboarding time by 52%.
  • Implemented outcome-driven methodologies in client care, improving family reunification success rate by 67% over 2015 period.
  • Led weekly client counseling sessions focused on risk prevention, which reduced relapse rates by 26% within 10 months.
  • Conducted client home visits that resulted in a 70% reduction in risk factors through early identification of intervention needs.
  • Advocated for client needs during multi-agency meetings, leading to the approval of critical intervention services worth $15.
  • Conducted educational workshops within the community to increase awareness about available social services, boosting program enrollments by 15%.
  • Coordinated with legal teams to expedite court proceedings, reducing delays and improving case closure rate by 62%.
  • Conducted risk assessments for high-priority cases that directly reduced incidences of child endangerment by 85%.
  • Worked closely with therapists to adjust service plans, which reduced client dependency time by 37%.
  • Authored policies on client interactions for consistency across the organization, reducing service inconsistencies by 53%.

Affiliations

  • American Sociological Association (ASA) – Social Work Section
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Federation of Social Workers (IFSW)
  • Association for Community Organization and Social Administration (ACOSA)
  • Society of Human Resource Management
  • Human Services Alliance (HSA)
  • Coalition for Juvenile Justice (CJJ)
  • Society for the Study of Social Problems (SSSP)
  • International Society for Traumatic Stress Studies (ISTSS)

Certifications

  • Child Welfare Specialist Certification
  • Child Protective Services Investigator Certification
  • Certified Foster Care Case Manager North Carolina
  • Trauma-Informed Care Certification Lakeside Partners
  • Domestic Violence Counselor Certification Ohio
  • Family Development Credential (FDC)
  • Certified Family Life Educator (CFLE)
  • Certified in Co-Occurring Disorders (CCDP)
  • Certified Trauma Support Specialist (CTSS)
  • Certified Child Custody Evaluator

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