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Skills

  • CRM
  • Cross-functional team collaboration
  • Credit card processing
  • Customer satisfaction metric improvement
  • Customer satisfaction survey analysis
  • International sales support
  • Microsoft Office Suite proficiency
  • Retail materials management
  • Stock management
  • Data entry with attention to detail

Work Experiences

  • Averaged 13 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Assisted and cross-trained other customer service managers.
  • Processed 17 invoices and mailed documentation to clients each the past year.
  • Created and maintained a detailed database to develop promotional sales.
  • Welcomed, greeted, and assisted customers, generating $4 in two years revenue in a high-traffic store.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Summaries

  • Under duress, personable and professional.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Adobe Creative Suite and process techniques have been taught to me.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 4 years.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Salesforce expert with 12 years of experience in related roles.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Offering 18 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Successfully processed an increased call volume of 5% during high-traffic seasons by improving focus and multitasking capabilities.
  • Improved call resolution time by 66% through effective time management and prioritization skills.
  • Collaborated with team of 14 in the development of category.
  • Implemented process improvements that reduced payment error rates by 15%, contributing to overall departmental efficiency.
  • Achieved recognition for consistently maintaining a customer satisfaction score of 70% over several months.
  • Increased customer satisfaction by 15% by consistently following up with unresolved customer inquiries and ensuring timely resolutions.
  • Utilized ticketing software such as Jira to track, resolve, and close service requests, achieving a 63% solution delivery rate on or before deadline.
  • Identified recurring customer complaints and collaborated with management to implement solution-based protocols, reducing complaint frequency by 57%.
  • Developed new call routing systems in collaboration with IT, reducing bottlenecks during peak hours by 37%.
  • Handled an average of 3 inbound calls per day, efficiently addressing customer inquiries, complaints, and service requests.

Affiliations

  • Workplace Privacy and Confidentiality Advocates Network
  • Quality Assurance (QA) Professionals Group for Call Centers
  • Society of Women Engineers
  • Accredited Call Center Supervisor Program (ACCS)
  • Digital Marketing Association for Professionals (DMAPro) – Focus on Inbound Marketing
  • American Society of Administrative Professionals (ASAP)
  • National Business Communicators Association (NBCA)
  • Microsoft Office Specialist (MOS) Community
  • Data Protection and Compliance Managers Club
  • Membership in Tech Support Leadership Alliance

Certifications

  • Certified Telecommunications Network Specialist (CTNS)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Billing and Coding Specialist (CBCS) for Telecom Billing
  • Project Management Professional (PMP)
  • Certified Professional in Telecommunications (CPTC) from Harbor & Co.
  • Certified Public Accountant
  • SAP Certified Application Associate – CRM Foundational Knowledge
  • Help Desk Analyst Certification (HDA) from Brightline

Check out what our users are saying

“Amazing Service!”
Rachel B.
Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

“Wonderful Product”
Sheila J.
Sheila J.Helped me get my first job!

This app is perfect. It helped me get my first job. I will use Rocket Resume again whenever I need it. I will recommend to all my friends and family.

“Rocket Resume made me stand out!”
Amber P.
Amber P.Career translated.

I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

“Hired! I got the job!”
Jen P.
Jen P.I'll be back!

Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

“Perfect!”
Adam G.
Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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Jonathan J.Got the job!

That was the best service I've ever used! Built a resume with your help, got the job! Should I need to recreate a resume, I will be back.

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Oscar H.Easy and convenient.

I found a job! And, sincerely, I found Rocket Resume to be fantastically useful and very very user-friendly. And so, putting together was very very easy. So, I can't Thank Rocket Resume enough for how easy and convenient it was to use Rocket Resume. Thank You Very Very Much!

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Stacy E.Affordable price.

I think this was an amazing service. I really appreciated the affordable price to build my resume. Thank you so much for helping me build a resume so fast and easy.

“Super easy”
Whitney
WhitneyFriendly support.

I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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