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Skills

  • Implementation of Cultural Sensitivity Workshops
  • Conflict resolution facilitation
  • Educational Systems Navigation for Immigrant Families
  • Client needs assessment
  • KPI Tracking in Cultural Support Programs
  • Method equipment
  • Family services
  • Document Translation Spanish to Mandarin
  • Process improvement
  • Culturally Sensitive Conflict Mediation

Work Experiences

  • Conducted cultural competency assessments with staff.
  • Collaborated with community leaders.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 81% improvement in service delivery.
  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Achieved growth over 6 months.
  • Addressed behavioral challenges.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 17% increase in parental understanding.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advocated for policy and practice improvements.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • Within Miscellaneous, senior Bicultural Support Worker and outstanding performer in project management and process improvement.
  • Adept at translating essential documents.
  • Dedicated to improving engagement with underrepresented communities.

Accomplishments

  • Developed and implemented intercultural training modules, leading to a 26% improvement in staff sensitivity towards bicultural issues.
  • Facilitated cross-cultural communication workshops for educators, improving their cultural competence by 50%.
  • Developed bilingual support materials, improving service accessibility for non-English speaking families by 67%.
  • Initiated after-school programs designed for bicultural students, increasing school retention rates by 33%.
  • Developed innovative resources for educators to support bicultural students, improving classroom dynamics by 67%.
  • Reduced barriers to education services by creating a multilingual resource database, leading to a 41% increase in family engagement.
  • Led evaluations of bicultural family support services, leading to a 80% improvement in policy adaptation and service delivery.
  • Engaged with community stakeholders to increase funding for integration programs, resulting in a 56% expansion of mental health services.
  • Created customized educational materials to facilitate understanding of metric services for bicultural families, improving service utilization by 83%.
  • Developed and delivered targeted training for service providers on cultural competency, increasing service satisfaction by 79%.

Affiliations

  • Association for Computing Machinery
  • World Federation for Mental Health (WFMH)
  • National Immigration Forum
  • Toastmasters
  • National Association for Bilingual Education (NABE)
  • Society for Community Research and Action (SCRA)
  • International Federation of Educators of Immigrant Families
  • World Association for Cultural Diversity in Education
  • American Psychological Association (APA) Division of Immigration Psychology
  • Lions Club

Certifications

  • Society for Intercultural Education, Training, and Research (SIETAR) Certification
  • Global Diversity and Inclusion Certification
  • Apple Certified Associate (ACA)
  • Certification in Social and Emotional Learning (SEL) Best Practices
  • Certification in Trauma-Informed Practices for Schools
  • Certification in Refugee and Immigrant Trauma Recovery
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • CompTIA Security+

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