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Skills

  • Defect resolution
  • Root cause analysis
  • Project organization
  • Recordkeeping abilities
  • Bilingual communication (e.g., English/Spanish)
  • Process improvement
  • Vericode understanding
  • Back-End Testing
  • Bug Reporting Tools (e.g., Asana)
  • QuickBooks expertise

Work Experiences

  • Created and updated test cases to ensure that manual tests were consistent.
  • Achieved prompt resolutions.
  • Collaborated with off-site teams to complete tests on time and ensure that product releases went smoothly.
  • Achieved a 69% boost in app stability.
  • Addressed critical issues ahead of deadlines.
  • Created and wrote clear test plans for standard projects involving framework and program technologies.
  • Collaborated with product management and developers.
  • Achieved Employee of the Year for excellence in software testing.
  • Applied Agile methodology.
  • Automated 40% of regression tests, saving 2 hours of manual testing per release cycle.

Summaries

  • Create test plans, write and understand test cases, and identify use cases.
  • Strategic thinker with expertise in quality assurance.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Associate Software Tester with budget management and risk assessment abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proficient in promoting framework by leveraging risk assessment and performance reporting knowledge.
  • Communicative and team-oriented, with Tableau expertise.
  • Associate Software Tester is a hardworking and dependable Associate Software Tester who excels at workflow optimization and client relations.
  • Looking forward to taking on a new challenge with a successful team.
  • Computers Software student seeking hands-on experience through an internship in quality assurance.

Accomplishments

  • Tested web services and APIs using Workday, identifying 17 key integration issues that could impact application interactions.
  • Monitored complex system operations and conducted root cause analysis of production issues, significantly reducing downtime by 76% hours.
  • Led user acceptance testing (UAT) sessions in collaboration with stakeholders, ensuring pre-release software met business and usability standards.
  • Defined and monitored end-to-end automated testing that identified 8 critical defects within the first 4 days of implementation.
  • Led the transition to a new test management system Tableau, which streamlined test case authoring and reduced error rates by 49%.
  • Analyzed test results and reported findings to stakeholders, ensuring clarity on defect impact and improving corrective action plans by 56%.
  • Worked closely with development teams to identify and fix critical bugs, improving release quality by 34%.
  • Enhanced integration testing for third-party APIs, preventing 19% of crashes related to external services.
  • Contributed to the team's success by increasing overall test coverage by 75% using automated test creation in HubSpot.
  • Reduced the rate of escaped defects by 80% through early involvement in sprint planning and daily stand-ups.

Affiliations

  • Member, Test Guild Automation Testing Community – Engaged with experts on best practices for leveraging automation in high-velocity environments.
  • Member, Association for Software Testing (AST) – Engaged in cutting-edge discussions and training on testing methodologies and tools.
  • Attendee, Mobile App Testing Summit – Engaged with industry leaders to refine mobile testing strategies using the latest tools in 2022.
  • Member, Software Test Professionals Association (STP) – Participates in shared knowledge forums to implement best-in-class test generation techniques.
  • Contributor, EuroSTAR Testing Conference – Presented on optimizing test automation pipelines and reducing manual test workload.
  • Member, OWASP (Open Web Application Security Project) Foundation – Focused on improving web app security testing in conjunction with functional and performance tests.
  • Participant, Selenium Certification Program – Gained expertise in automated browser testing using Selenium, scheduled for completion in 2018.
  • Participant, Test Automation University – Completed courses on automated testing frameworks and developed skills in method.
  • Participant, TestBash Conference – Shared knowledge on improving test results accuracy through better test case documentation and scenario planning.
  • Volunteer, Testers Without Borders – Assisted in providing manual and automated software testing services for global non-profits.

Certifications

  • American Academy of Financial Management (AAFM)
  • LoadRunner Professional Certification framework by Micro Focus
  • Postman API Testing Certification - Cedar Works
  • Performance Testing Certified Professional (PTCP)
  • ISTQB Advanced Level – Test Manager
  • Certified Software Tester (CSTE)
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • ServSafe
  • CompTIA Network+

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