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Skills

  • Team management
  • Emotional support for clients
  • Relationship development
  • Compassionate client relations
  • Supervision
  • Team building
  • Client-centered care
  • Patient care coordination
  • Medical appointment scheduling
  • Cost reduction strategies

Work Experiences

  • Assisted staff in discharge planning by arranging follow-up home care, decreasing patient rehospitalization rates by 59%.
  • Contributed to a 50% increase in overall patient satisfaction scores.
  • Contributed to better long-term recovery statistics.
  • Assisted with daily living activities for patients.
  • Achieved annual cost-reduction of $7.
  • Cut down input time by 34%.
  • Devised and implemented fundraising strategies that resulted in a total of $13 raised in several months.
  • Assisted therapists during patient sessions.
  • Cut down incident reporting time by 79% hours/month.
  • Updated patient charts with data such as medications using SAP in order to keep records current and support accurate treatments.

Summaries

  • Gifted community and social services leader with a track record of initiative activism, program coordination, and foundation building.
  • Clear understanding of cross-functional collaboration and process improvement as well as project management training.
  • Achieved a 84% increase in overall patient satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Capable of working in high-pressure situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept Support Services Aide with significant experience handling clerical responsibilities, supporting a reduction in administrative workloads equivalent to 9 hours per week and streamlining care operations.
  • Committed to excellence in care delivery.
  • Accomplished Support Services Aide.
  • Documentation and compliance skills are excellent.

Accomplishments

  • Partnered with administration to streamline medical appointment scheduling, improving efficiency by 73% over 2015.
  • Resolved product issue through consumer testing.
  • Provided support for patients struggling with mental or emotional distress, helping to decrease stress-related health complications by 80%.
  • Worked closely with a team of 3 healthcare professionals to develop a patient care plan that reduced emergency escalations by 25%.
  • Coordinated transportation services for disabled patients, ensuring timely arrivals to medical appointments with a success rate of 58%.
  • Maintained accurate and detailed medical logs, ensuring compliance with internal health requirements and achieving a 42% improvement in record accuracy.
  • Developed a time management strategy that improved the scheduling of patient appointments by 72%, reducing overall wait times.
  • Received recognition from management for improving workflow processes that resulted in a 80% increase in service delivery efficiency.
  • Assisted in post-discharge patient follow-ups, maintaining a 59% satisfaction rate for post-care services in 2023.
  • Introduced a patient-first initiative in collaboration with management, reducing patient complaints by 65% within 2019.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • American Marketing Association
  • Healthcare Information and Management Systems Society (HIMSS)
  • Resource Management and Equipment Oversight Committee standard
  • Society for Healthcare Epidemiology of America (SHEA)
  • American Society of Safety Professionals
  • Healthcare Supply Chain Association (HSCA)
  • Society of Human Resource Management
  • National Institute for Healthcare Leadership and Learning (NIHLL)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Public Accountant (CPA)
  • Certified Nursing Assistant (CNA) 2017
  • Geriatric Nursing Assistant (GNA) program
  • Certified Healthcare Access Associate (CHAA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Disabilities Support Worker (CDSW) - Colorado

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