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Skills

  • Relationship development
  • Problem resolution
  • Operational improvement
  • First Aid/CPR
  • Data collection and analysis
  • Negotiation
  • System equipment
  • Organization
  • Business operations
  • Customer Retention Analytics

Work Experiences

  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Oversaw a group of 8 process associates who dealt with the department's daily and complex requirements.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved sales growth in 2016.
  • Achieved Employee of the Year for community engagement.
  • Manufacturing service agreements and quality standards were negotiated by me.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Sector Leader who is proactive and meticulous, with over 16 years of experience in the framework industry.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Sector Leader.
  • Develop strategic business partnerships and relationships.
  • Accomplished leader known for streamlining performance metrics systems, improving accountability and staff efficiency by 69%, and ensuring deadlines were met.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Championed a technology overhaul across 12 departments, implementing a cloud-based customer relationship management platform that improved data accuracy by 69%.
  • Achieved a 18% increase in customer lifetime value by developing a personalized customer experience model that was implemented across 13 businesses.
  • Increased employee retention by 80% by creating a reward program tied to performance metrics, resulting in enhanced team engagement and morale.
  • Led a $3 product development initiative that resulted in 11% improvement in product-to-market time across multiple geographic regions.
  • Resolved product issue through consumer testing.
  • Developed and implemented a data-driven sales strategy that increased market share by 49% and expanded the customer base by 8 new accounts.
  • Directed a 8 person team on a $8 corporate expansion into Seattle, achieving all targeted milestones within budget and time constraints.
  • Improved cross-departmental communication workflows, cutting project timeline overruns by 36% through the implementation of new collaboration tools.
  • Led the consolidation of 18 business units, achieving a 28% increase in team efficiency and reducing administrative costs by $4 annually.
  • Formulated a comprehensive supply chain optimization strategy that reduced lead times by 13 days and slashed logistical costs by 51%, driving higher operational efficiency.

Affiliations

  • American Management Association (AMA) – 2016
  • Corporate Social Responsibility Association (CSR-A) - 2019
  • Lean Enterprise Institute (LEI) - 2015
  • Enterprise Risk Management Academy (ERMA) - 2022
  • Project Management Institute
  • International Project Management Association (IPMA), 2018
  • Lions Club
  • Customer Experience Professionals Association (CXPA) – 2017
  • Institute of Leadership & Management (ILM) - 2022
  • International Institute of Business Analysis (IIBA) 2015

Certifications

  • Professional in Human Resources (PHR) – Ironclad Systems
  • Advanced Digital Marketing Strategy – Meridian, 2017
  • Financial Risk Manager (FRM) Certification – Northwind, 2022
  • Executive Coaching Certificate – Brightline, 2015
  • Certified Public Accountant (CPA)
  • Organizational Change Management (OCM) Certification – Cedar Works, 2023
  • First Aid/CPR Certified
  • Project Management Professional (PMP) - Harbor & Co., 2020
  • Certified Business Analysis Professional (CBAP)
  • Certified Strategic Workforce Planner – Vantage, 2015

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