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Skills

  • Code validation skills
  • Achieving health inspection goals and standards
  • Coordination of large-scale events and private bookings
  • Bar layout design and workflow optimization
  • Data Management
  • Customer service excellence and retention strategies
  • Document scanning
  • Dinner service planning
  • Public speaking
  • Clerical support

Work Experiences

  • Did some research.
  • Measured yardage and looked for stray golf balls.
  • Guided
  • Solved
  • Got better.
  • Improved locomotive material expense tracking by 16%.
  • Reduced
  • Made a decision.
  • Established
  • On-site training was provided by me.

Summaries

  • Customer service specialist with 17 years of standard experience who is dedicated and detail-oriented.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Ambitious
  • Expert
  • Dependable
  • Service-driven
  • Engaging Server/Bartender Manager with the ability to communicate and assist customers with menu selections.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Introduced seasonal food and drink pairings, driving a 25% increase in guest check averages.
  • Managed annual budget for bar operations, reducing overall costs by 66% through effective cost control strategies.
  • Enhanced table turn times by 80% through efficient staff scheduling and service workflow improvements.
  • Led the opening shift by managing staffing, setup, and compliance, resulting in a 16% improvement in on-time opening and readiness.
  • Created a wine education program that improved servers' confidence and knowledge, enhancing guest experience and increasing wine pairings by 34%.
  • Reviewed weekly sales data to adjust staffing based on trends, reducing labor costs by 59% without impacting service quality.
  • Led FOH and BOH teams during high-volume events, ensuring smooth coordination and improving customer experience ratings by 17%.
  • Monitored team's adherence to health and safety guidelines, enabling the restaurant to pass all inspections with zero violations across 4 years.
  • Oversaw inventory and ordering processes, decreasing wastage by 64% while maintaining optimal stock levels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Member, National Restaurant Association (NRA) – 2024 to Present
  • Certified, Cicerone Beer Server Program – 2022
  • Featured Mixologist, Columbus Food & Wine Event Cocktail Competition – 2020
  • Completed, Advanced Bartending Techniques Course, standard – 2016
  • Completed Certification, Tips for Training Servers (TIPS) Alcohol Certification – 2015
  • Certified, Denver Bureau for Licensed Beverage Managers (LBM) – 2017
  • Certified, ServSafe Food Protection Manager Certification – 2022
  • Attendee, Chicago Restaurant Leaders Conference – 2024
  • Led Customer Service Training for Staff during system Leadership Seminar – 2019
  • Coordinated industry fundraising events benefiting Summit Group – 2022

Certifications

  • Responsible Beverage Service (RBS) Certification
  • ServSafe Alcohol Certification
  • Certified Restaurant Manager (CRM)
  • Hospitality Revenue Management Certification
  • Certified Hospitality Supervisor (CHS)
  • Emergency Preparedness Training Certification – category
  • First Aid and CPR Certification – initiative
  • LEAD (Licensee Education on Alcohol and Drugs) Certification
  • Certified Event Planner - Summit Group
  • Allergen Awareness Certification – metric

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