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Skills

  • Kennel cleaning and sanitizing methods
  • Cross-functional collaboration
  • Territory Sales Experience
  • Process improvement
  • Credit and collections
  • Business operations
  • Electronic measuring equipment
  • Relationship development
  • Team management
  • Communications

Work Experiences

  • Achieved a 57% reduction in delays.
  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Certified armament systems for high-stakes operations.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Double-checked the data's accuracy and integrity.
  • Had an excellent attendance record and was always on time for work.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Identified component issues and isolated faults prior to implementing corrective actions.
  • Transported Adobe Creative Suite to three years customer locations.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Focused on customer service
  • Innovative
  • Articulate
  • Pragmatic
  • Collaborate with commercial lenders to achieve sales targets.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Proactive
  • Respectful performer who is dedicated to putting in long hours.

Accomplishments

  • Enhanced the effectiveness of Jira for tracking explosive ordnance, decreasing admin workload by 44%.
  • Managed warehouse inventory of high-value munitions, achieving an error-free audit across 15 months of operations.
  • Authored equipment manuals that improved troubleshooting accuracy, reducing work stoppages by 50% over the past year.
  • Provided technical oversight for reconfiguring method to support new weapons systems, achieving conversion in 14 man-hours.
  • Tracked mission-critical data using Power BI, reducing incident reporting errors by 65%.
  • Implemented real-time diagnostic procedures to expedite armament troubleshooting using ServiceNow, cutting downtime by 25% minutes.
  • Revamped munitions storage protocols, reducing retrieval time by 72% while ensuring compliance with safety regulations.
  • Trained 6 personnel in the installation of advanced armament hardware, accomplishing 30% certification rate on the first attempt.
  • Reduced operating costs by $18 annually by optimizing the use and calibration of expendable armament equipment.
  • Recommended upgrade to category that improved functionality and reduced maintenance downtime by 13 hours per month.

Affiliations

  • Top 3 Airmen Leadership Development Network
  • Defense Strategic Studies Association (DSSA)
  • Society of Air Force Armament Technicians
  • Military Operations Research Society (MORS)
  • Society for Maintenance and Reliability Professionals (SMRP)
  • Society of Women Engineers
  • Society for Industrial and Applied Mathematics (SIAM)
  • American Society of Safety Professionals
  • Veterans of Foreign Wars (VFW)
  • Society of Flight Test Engineers (SFTE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Explosive Ordnance Disposal (EOD) Certification
  • Salesforce
  • Cybersecurity Awareness & Information Assurance Certification – Air Force Specific
  • USAF Weapons Load Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Armament Systems Specialist Qualification Course (USAFA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • CompTIA A+ Technician

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