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Skills

  • Travel planning
  • Database Management Microsoft Excel
  • Relationship development
  • Problem resolution
  • Team building
  • Team management
  • Correspondence distribution
  • Business operations
  • Database administration
  • CRM Software Jira

Work Experiences

  • Achieved 75% approval compliance on audits.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Assisted students in 18 months.
  • Achieved results within several months.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Communicated via phone, email, and in-person.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Collaborated with different student services teams to create unified responses for students' frequently asked questions, reducing average response time by one year.
  • Collaborated with academic advisors to review student files and determine eligibility for scholarship programs, streamlining approvals by 48%.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 11 professionals.

Summaries

  • When entering data into SAP and maintaining organized filing systems, accuracy is essential.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Recognized for outstanding interpersonal, client, and professional communication skills in risk assessment.
  • Professional Receptionist with experience in administrative support and customer service.
  • Offering 8 years of experience in customer relations management.
  • Receptionist with 4 years of experience in process settings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Having a strong grasp of process improvement, cross-functional collaboration, and Microsoft Excel.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Data entry, database management, and scheduling are all skills that have been honed.

Accomplishments

  • Documented and resolved metric which led to procedure.
  • Supported the communication team in creating web content for the admissions portal, driving a 57% increase in daily visits.
  • Coordinated the translation of academic resources in Japanese, enabling access to over 17 non-native speaking students.
  • Monitored and resolved systems issues for Jira, ensuring uninterrupted service for 16 students.
  • Received commendation for achieving 79% accuracy in data entry and documentation management.
  • Reduced document processing delays by optimizing workflows, decreasing turnaround times by 80%.
  • Managed online inquiries through initiative, responding to over 14 requests per one year with 38% satisfaction rates.
  • Served as primary liaison between students and academic departments, successfully resolving 9% of cases within 6 months.
  • Resolved product issue through consumer testing.
  • Optimized data entry processes, achieving a performance benchmark of processing 11 records per 18 months.

Affiliations

  • Phi Beta Lambda – Future Business Leaders of America (FBLA)
  • Educational Technology Association (ETA)
  • Campus Administrators Information Technology Forum (CAITF)
  • Association for Student Affairs Professionals (ASAP)
  • Data Driven Student Services Group Denver
  • University Information Systems Association
  • Center for Online and Distance Education Professionals (CODEP)
  • Society of Human Resource Management
  • Project Management Institute (PMI) for Higher Education Professionals
  • Association for Computing Machinery

Certifications

  • Professional in Human Resources (PHR)
  • Project Management Professional (PMP)
  • Certified Education Data Specialist (CEDS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Digital Marketing Professional Certification Workday
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Event Planning Specialist
  • First Aid/CPR Certified

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