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Skills

  • Sales pipeline management
  • Cross-functional collaboration
  • Stakeholder relationship management
  • Complex project negotiations
  • Customer loyalty programs
  • Churn reduction
  • Rapport and relationship building
  • Business development strategies
  • Well-versed in contract law
  • Sales tracking

Work Experiences

  • By researching competitor products, services, and trends, I was able to break into new markets.
  • Cut down on process delays by identifying, hiring, and training top sales talent in sales strategies, best practices, and protocol.
  • Taught cross-selling and relationship-building techniques to associates.
  • Devised and implemented sales and territory expansion strategies.
  • Devised innovative sales and marketing strategies to aid the sales team in meeting their objectives.
  • Increased my market share by 11% over the course of the past year.
  • Managed teams of up to 13 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Sold HubSpot and cross-functional collaboration throughout the initiative region.
  • Devised sales and distribution strategies and supported the management model to meet the $17M sales budget.
  • Organized sales meetings with employees, the division president, the closing coordinator, and the construction manager to share best practices for improving processes.

Summaries

  • Highly knowledgeable in standard and framework medical devices, with experience ranging from competitive offerings to cutting-edge developments, instructional training, and on-site guided applications.
  • Expert in framework product sales and procedure streamlining for increased productivity and sales.
  • Communicative and team-oriented, with SAP expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proficient in promoting metric by leveraging performance reporting and cross-functional collaboration knowledge.
  • Positive rapport, tailored solutions, and client engagement are all effective ways to cultivate productive client relationships.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • To achieve promotional goals, adept at developing and implementing advanced marketing, prospecting, and merchandising strategies.
  • Professional who is skilled at relating to and engaging program specialists, potential customers, and various levels of sales and administrative staff.
  • Inspiring leader with extensive experience in system product industries and 9 years in management positions.

Accomplishments

  • Designed and launched a customer engagement program that delivered 84% uplift in usage within 4 months.
  • Established and tracked KPIs tailored to client goals, improving transparency and accountability while contributing to 56% increased performance.
  • Piloted a client success initiative that resulted in a 61% increase in contract renewals over 11 consecutive quarters.
  • Led account-focused training sessions to upskill the sales team on product knowledge and negotiation techniques, boosting conversion rates by 26%.
  • Managed a portfolio of 11 accounts, consistently increasing net promoter scores (NPS) by 47% through proactive engagement.
  • Implemented data-driven decision-making processes for client success metrics that improved customer ROI by 17%.
  • Developed and executed tailored B2B sales strategies that expanded market share in Miscellaneous, generating 77% increase in account revenue.
  • Built and nurtured long-term relationships with high-value clients, resulting in 15 in recurring yearly revenue.
  • Enhanced the overall client experience by optimizing CRM usage, leading to a 57% improvement in customer retention.
  • Identified and capitalized on cross-sell opportunities in collaboration with sales, growing account value by 15% in 2024.

Affiliations

  • Active in the Society for the Advancement of Consulting (SAC) on B2B sales methodologies
  • Member, Harvard Business School Online - Business Strategy Certification Program 2018
  • Certified Salesopia partner & member since 2022— engaged in cutting-edge sales strategy discussions
  • Member, International Chamber of Commerce (ICC) specializing in global client acquisition strategies
  • Certified Customer Success Manager, Gainsight Certified Professional Program 2016
  • Certified Affiliate, American Management Association (AMA) 2015 - Specializing in B2B sales strategies
  • Affiliate, Sales Enablement Society for continued professional development in B2B solutions
  • Member, National Association of Sales Professionals (NASP) since 2016
  • Member, International Customer Management Institute (ICMI) 2021, focusing on customer support excellence and churn reduction
  • Participant, Account-Based Marketing Certification through Forrester Microsoft Excel Program 2015

Certifications

  • Certified Public Accountant (CPA)
  • Customer Success: How to Reduce Churn - Udemy
  • Customer-Centric Selling Certification - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Salesforce
  • Certified Professional in Agile Coaching (ICP-ACC) - International Consortium for Agile (ICAgile)
  • Strategic Account Management Certification (CSAM) - Strategic Account Management Association (SAMA)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)

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