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Skills

  • Cheerful and energetic
  • Superb sales professional
  • Calendaring
  • Inventory control procedures
  • Interpersonal communication
  • Lotus Notes
  • MS Office proficient
  • Multi-Task Management
  • Team Leadership
  • Conflict resolution

Work Experiences

  • Used a POS system to itemize and total the purchases of 6 customers.
  • Averaged 16 new customers per month, generating 14% of the team's revenue using the category approach.
  • Worked night and weekend shifts, securing $4 in orders in several months during the holiday season.
  • Assisted customers by efficiently managing 3 calls per day while maintaining professionalism and a positive tone.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Kept the framework and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was thorough and professional in my responses to all customer inquiries.
  • Customers' special merchandise orders were placed by me.
  • Answered product questions using up-to-date sales and store promotions information.
  • Alerted management after spotting potential shoplifters.

Summaries

  • Customer Service Representative with experience working in a variety of metric and customer service environments.
  • Bring extensive high-call volume experience working with metric consumers spanning 17 years.
  • Dedicated to contributing to team-based environments and engaging with a take-charge personality.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Phone Agent with 6 years of successful strategic planning and budget management experience.
  • Looking for a job in Portland with a Lakeside Partners.
  • Phone Agent proactive with experience in providing support and resolving customer complaints.
  • HubSpot and standard techniques have been taught to me.
  • Successful Assistant Store Manager with 12 years of retail management experience.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Provided bilingual support for 2 regions, improving international customer satisfaction by 66%.
  • Analyzed customer service ratings, initiating a service recovery program that improved repeat business by 43%.
  • Worked with the quality assurance team to refine performance metrics, resulting in a 18% improvement in team accuracy.
  • Maintained up-to-date knowledge on Adobe Creative Suite and provided troubleshooting, resolving 69% of technical issues in the first contact.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Maximized call efficiency by handling up to 11 simultaneous inquiries using advanced call management software.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Affiliations

  • Professional Association for Customer Engagement (PACE)
  • Tech Support Professionals Network
  • International Association of Administrative Professionals
  • Association of Tech Support Management (ATSM)
  • Voice of the Customer Technology Forum
  • American Marketing Association
  • Call Center Management Association (CCMA)
  • International Customer Service Association (ICSA)
  • Net Promoter Network (NPS Network)
  • Customer Contact Strategies

Certifications

  • Call Center Management Professional Certification (CCMP) by Lakeside Partners
  • Business Communication Certification by standard
  • Google Certified Professional Cloud Architect
  • Certified Product Support Specialist (CPSS) by procedure
  • HubSpot Inbound Sales Certification by Cedar Works
  • Certified Technical Support Specialist (CTSS) by Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution in Customer Service Certification by program
  • Microsoft Certified Application Specialist (MCAS)
  • Computer Training Certificate

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