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Skills

  • Courteous demeanor
  • Inventory control procedures
  • Excellent multi-tasker
  • Multi-Task Management
  • Process improvement
  • Complaint resolution
  • MS Office
  • Proficient in SAP
  • Lotus Notes
  • Knowledgeable in ServiceNow

Work Experiences

  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Customers' special merchandise orders were placed by me.
  • Kept the framework and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Responded to customer calls in a timely and professional manner.
  • Used a POS system to itemize and total the purchases of 6 customers.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Worked night and weekend shifts, securing $4 in orders in several months during the holiday season.
  • Increased the team's revenue totals by bringing in more than $2 in personal two years sales.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Alerted management after spotting potential shoplifters.

Summaries

  • Sales, recruiting, and people management are among his specialties.
  • Dedicated to producing best-in-class work with a track record of eloquence and service.
  • Articulate Telephone Operator with a passion for providing excellent telephone management services.
  • Dedicated to exceeding sales targets.
  • A customer service representative seeking a management position.
  • Customer Service Representative with 13 years of retail experience in fast-paced, team-oriented environments.
  • Top performer with a track record of achieving and exceeding objectives.
  • Phone Agent is a multi-talented Phone Agent who is consistently rewarded for planning and operational improvements.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Sales, customer service, and inventory management are all areas of expertise.

Accomplishments

  • Created detailed reports on customer interactions, providing management with actionable insights that improved call center processes by 75%.
  • Standard 7 WPM data entry rate, with 7% accuracy.
  • Achieved 12% of monthly productivity goals, exceeding department benchmarks while maintaining compliance with system.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Collaborated with team of 18 in the development of system.
  • Collaborated with IT to integrate new CRM software, reducing data-entry errors by 63% and improving call processing speed.
  • Selected as Phone Agent for demonstrating exceptional multitasking abilities, handling up to 5+ calls per day with consistently high satisfaction ratings.
  • Identified and closed sales opportunities for ServiceNow during routine customer service calls, contributing 5 annually to department revenue.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Maintained up-to-date knowledge on Adobe Creative Suite and provided troubleshooting, resolving 69% of technical issues in the first contact.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Consumer Affairs Professional Group
  • Association of Registered Customer Support Agents (ARCSA)
  • Association for Talent Development (ATD) - Customer Service Certification
  • Project Management Institute
  • ICMI Call Center Training and Certification
  • Professional Association for Customer Engagement (PACE)
  • International Customer Service Association (ICSA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Handling Difficult Customers Certification by Vantage
  • Certified Professional in Customer Relationship Management (CPCRM)
  • Computer Training Certificate
  • Certified Call Center Quality Analyst (CCCQA) by Ironclad Systems
  • ServSafe
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Technical Support Specialist (CTSS) by Summit Group
  • Certified Service Desk Team Leader (CSDTL) by Summit Group
  • Certified Public Accountant

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