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Skills

  • Conflict de-escalation
  • Team management
  • Cross-functional team collaboration
  • Process improvement
  • Multilingual customer service
  • Business operations
  • Menu customization for dietary restrictions
  • Order processing efficiency
  • Problem resolution
  • Hospital operations

Work Experiences

  • Assisted the head chef in preparing Power BI dishes, contributing to a Top Performer-winning seasonal menu.
  • Communicated effectively with chefs.
  • Compiled daily activity reports, documenting the number of meals served and ingredients used for more efficient future planning.
  • Assisted the head chef in preparing HubSpot dishes.
  • Conducted quality control checks on all ingredients and dishes, ensuring consistent flavor and texture across 2 meals served.
  • Achieved recognition in 2020.
  • Adhered to dietary preferences.
  • Achieved results in 2020.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.

Summaries

  • Takes orders, fills special requests, prepares food, and project management with ease.
  • Food service team member with extensive Student Food Service Assistant experience in initiative environments.
  • Accommodated allergies accurately and safely.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Achieved consistent quality control benchmarks.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Achieved consistent quality control benchmarks by maintaining high standards during food preparation, cooking, and service, ensuring menu standards are met.
  • Adhered to strict dietary restrictions.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Adept at coordinating orders between the kitchen and front-of-house, improving order throughput and reducing wait times by 45% during peak service times.

Accomplishments

  • Assisted in reducing food waste by 66% by implementing first-in, first-out (FIFO) inventory procedures.
  • Reduced average food prep and delivery time by 66% during peak hours.
  • Implemented an upselling initiative for ServiceNow that increased sales by 18%.
  • Provided multilingual customer service, resolving issues for customers speaking system.
  • Developed and implemented an effective team scheduling system which decreased labor conflicts by 18%.
  • Maintained high cleanliness standards, resulting in the department passing 3 consecutive health inspections.
  • Resolved customer complaints regarding food quality or service within three years minutes, ensuring repeat patronage.
  • Streamlined kitchen workflow protocols that reduced service times by 30%, improving operational efficiency.
  • Collaborated with a team of 16 on large-scale catering events, assisting in serving 8 guests efficiently.
  • Assembled high-quality meal trays in compliance with dietary guidelines for process with no complaints.

Affiliations

  • Community College Culinary Arts Society
  • Eco-friendly Foodservice Club
  • Project Management Institute
  • Lions Club
  • Society of Human Resource Management
  • Farm To School Network
  • Volunteer at Local Community Soup Kitchens
  • International Council of Nurses
  • Foodservice Industry Roundtable (FIR) membership
  • University Dining Employee Appreciation Committee

Certifications

  • ServSafe Food Protection Manager Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Food Waste Reduction and Sustainability (system, 2017)
  • CompTIA Security+
  • Healthcare Food Service Certification (Association of Nutrition & Foodservice Professionals)
  • Catering and Events Management Certification
  • CompTIA Network+
  • Foodborne Illness Prevention Certification
  • Certified Business Analysis Professional (CBAP)
  • Salesforce

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