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Skills

  • Problem resolution
  • Category equipment
  • Cloud-based system migration
  • Communications
  • Operational improvement
  • Team management
  • Business Data Analysis
  • Decision-making based on data trends
  • Supervision
  • Relationship development

Work Experiences

  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 15 hours.
  • Assisted in the flexible integration of HubSpot APIs, ensuring seamless data transition and decreasing manual input errors by 74%.
  • Looked for industry trends on social media and through online sources.
  • Analyzed feedback.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Built custom Excel macros, automating routine financial reporting tasks and saving one year in weekly operations.
  • Assisted in the development of user surveys.
  • Assisted in maintaining a client database.
  • Discovered new ways to improve the management of medical records.

Summaries

  • Business-oriented Information Services Intern with a deep understanding of KPI tracking and performance improvement. Created dashboards that provided real-time insights and boosted overall efficiency by 79%.
  • Adaptable Information Services Intern.
  • Contributed recommendations based on trends.
  • Automated data entry processes.
  • Adept at SQL query creation.
  • Automated routine tasks.
  • Conducted thorough project documentation efforts.
  • Addressed bottlenecks to achieve a 41% efficiency increase.
  • Dedicated performer with experience processing subpoenas and court orders.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.

Accomplishments

  • Created a data visualization dashboard in Jira, providing real-time insights into framework and improving decision-making time by 6 months%.
  • Documented and resolved metric which led to procedure.
  • Developed and documented step-by-step manuals for new employees, reducing onboarding time by 67% and enhancing team efficiency.
  • Performed system backups, ensuring data availability and reducing project downtime by 61%.
  • Collaborated with cross-functional teams to monitor real-time system usage, helping prevent capacity overload and improving server uptime by 54%.
  • Managed API integrations to streamline data flow between 4 systems, increasing process efficiency by 71%.
  • Collaborated with IT to optimize network performance, leading to a 78% decrease in server response time across multiple locations.
  • Migrated data from metric to framework, ensuring data integrity and reducing migration errors by 68%.
  • Analyzed and cleaned customer records in the CRM system, improving the accuracy of the data by 72% and enhancing customer segmentation efforts.
  • Helped implement an API-based real-time data feed pipeline, which eliminated the need for manual data extraction and saved 6 months.

Affiliations

  • National Association of Social Workers
  • Information Technology Association of America (ITAA)
  • Internship Working Group Member on Systems Architecture 2024
  • Data Cleaning and Processing Taskforce metric
  • Association for Computing Machinery (ACM) – Student Chapter
  • Data Entry Best Practices Research Group procedure
  • Freemason
  • Student Membership, Association for Information Systems (AIS)
  • TechSavy: A National Intern Network for IT Professionals
  • Student Activities Council for Information Science at program

Certifications

  • Certified ScrumMaster (CSM)
  • Oracle Database SQL Certified Associate
  • TOGAF Certification
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Cloud+ Certification
  • Google Certified Professional Cloud Architect
  • Data Science and Machine Learning Bootcamp system
  • Microsoft Certified: Azure Database Administrator Associate
  • Cisco Certified Network Associate (CCNA)

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