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Skills

  • Report writing
  • Document scanning
  • Budgets
  • Team Leadership
  • Team management
  • Supervision
  • Customer service expert
  • Software diagnosis
  • Data recovery
  • Technical issues analysis

Work Experiences

  • Applied tailored Cadence configuration adjustments.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Collaborated with clinical staff and IT teams.
  • Set up new work stations for employees by configuring hardware, devices, and software.
  • Achieved a 31% improvement in scheduling accuracy.
  • Collaborated with analysts to design Cadence optimization strategies.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved improvements in 2022.
  • Addressed recurring Cadence workflows challenges.
  • Achieved a 37% improvement in adoption.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Epic Cadence ATE Support Consultant with 15 years of successful data analysis and project management experience.
  • Achieved a 70% improvement in scheduling accuracy.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved a 50% drop in support ticket volume.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Epic Cadence ATE Support Consultant is a multi-talented Epic Cadence ATE Support Consultant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reduced
  • Developed
  • Collaborated cross-functionally with the compliance to streamline Cadence scheduling workflows, resulting in a 15% reduction of patient no-show rates.
  • Assumed a liaison role between clinic staff and the IT department for system customization requests, improving communication channels and reducing ticket response time by 61%.
  • Conducted workflow analysis for Cadence end users, providing training and consultation to reduce front-desk appointment errors by 37%.
  • Established
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.
  • Researched
  • Solved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Epic Certification in Cadence
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Institute of Industrial and Systems Engineers (IISE) - Healthcare Division
  • American Association for Physician Leadership (AAPL)
  • Epic Cadence Optimization Community
  • American Society of Healthcare Risk Management (ASHRM)
  • American College of Healthcare Executives (ACHE)
  • American Health Information Management Association (AHIMA)
  • Toastmasters

Certifications

  • Certified Agile Practitioner (PMI-ACP)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Revenue Cycle Representative (CRCR)
  • Epic Systems Application Coordinator Certification
  • Epic Resolute Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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