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Skills

  • Interpersonal and written communication
  • MS Office
  • Strong verbal communication
  • Fundraising expertise
  • Strategy development
  • Supervision
  • Trade show representation
  • Problem resolution
  • Risk management processes and analysis
  • Team Leadership

Work Experiences

  • Built long-term relationships with C-suite executives.
  • Analyzed competitors’ strategies and adjusted pricing to capture 26% more share in Atlanta market.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Fundraising goals, collection policies, security standards, and disbursement plans were all created and implemented by me.
  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Collaborated cross-functionally with product and operations to ensure timely delivery of $15 multi-product solutions.
  • Analyzed account performance metrics quarterly.
  • Aligned sales strategy with client objectives.

Summaries

  • Acquired 12 major accounts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Recognized on a regular basis for outstanding performance and contributions to the Military industry's success.
  • Able to market company products and services through multiple channels and meet or exceed targets.
  • Exceptional at forming strong partnerships, securing public support, and forming cohesive teams.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Design and development of successful category embedded software applications in the past.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Experienced procedure leader with a track record of leading teams, gaining industry support, and collaborating with media professionals.

Accomplishments

  • Devised key account strategies resulting in $8 of upsell/expansion sales in Workday over 18 months.
  • Automated key account management workflows, resulting in a reduction of the sales cycle by 11 days.
  • Spearheaded contract negotiations with major accounts, securing long-term agreements valued at $16 annually.
  • Reduced costs by 58% through contract renegotiations while maintaining positive client relationships and service levels.
  • Simplified post-sales engagement processes, leading to a 72% upsell growth within existing corporate customer accounts.
  • Collaborated with the marketing team to implement targeted campaigns, resulting in a 46% increase in lead generation from major accounts.
  • Collaborated with the product team to launch new features, positively impacting account growth by 85% in 2022.
  • Generated $12 in new revenue by identifying upsell opportunities and aligning them with client business goals.
  • Managed client onboarding for HubSpot, increasing adoption rate by 84% within 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Key Account Management International Group
  • National Association for Sales Professionals (NASP)
  • Jaycees
  • American Medical Informatics Association
  • Professional Sales Association (PSA)
  • Association for Supply Chain Management (APICS)
  • Strategic Account Management Association (SAMA)
  • Association for Computing Machinery
  • Association of Industry Sales Executives
  • Executive Sales Operations Roundtable

Certifications

  • Certified Key Account Manager (CKAM) - Cedar Works
  • Certified Sales Professional (CSP) Summit Group 2022
  • Project Management Professional (PMP) - Lakeside Partners, 2018
  • Advanced Data Analytics for Sales Professionals - procedure
  • HubSpot Sales Software Certification – Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • ITIL Foundation Certification for Account Managers - Summit Group, 2024
  • Account Management Certification - Cedar Works
  • Data-Driven Sales and Marketing Certification - program, 2022
  • SHRM Certified Professional (SHRM-CP)

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