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Skills

  • Regulatory compliance
  • DOT Regulatory Compliance
  • Supervision
  • Fleet Management & Logistics
  • Dispatch System Migration (Analog to Digital)
  • Dispatcher Scheduling & Automation
  • Client relationship building
  • Operations support
  • Relationship development
  • Asana competency

Work Experiences

  • Complied with regulations in Raleigh.
  • Transported Tableau to the past year customer locations.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with cross-functional teams to upgrade dispatch systems, reducing false alarm responses by 24%, saving approximately $3 annually.
  • Analyzed system performance.
  • Achieved a 64% improvement in staff engagement.
  • Achieved results within 6 months.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Conducted quarterly team-building activities based on dispatcher feedback, leading to a 70% increase in team morale and overall job satisfaction.
  • Achieved over 20% fleet utilization efficiency.

Summaries

  • Clear understanding of team leadership and data analysis as well as project management training.
  • Collaborated with IT departments.
  • Achieved savings of $12 annually.
  • Adept in vendor management.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in vendor negotiations.
  • Achieved a 49% improvement in fleet monitoring effectiveness.
  • Adept in public safety coordination.
  • Central Station Dispatch Supervisor with 7 years of successful workflow optimization and vendor management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.

Accomplishments

  • Continually evaluated cutting-edge dispatch technologies, implementing Jira to enhance operational efficiency and reduce communication lag by 70%.
  • Facilitated weekly interdepartmental meetings to improve alignment between dispatch and field operations, achieving a 84% increase in synchronized deployments.
  • Developed and enforced central station safety protocols to improve overall incident response accuracy by 73% and minimize false dispatches.
  • Created and maintained robust team schedules to ensure that dispatch functions are covered 24/7, helping processes maintain a 81% on-time delivery rate.
  • Optimized dispatcher workload distribution through real-time monitoring, contributing to a 38% reduction in missed incidents over 18 months.
  • Negotiated vendor contracts to enhance service quality while reducing operational costs by $16 annually.
  • Collaborated with team of 16 in the development of system.
  • Implemented root cause analysis for recurring system faults, reducing system downtime by 20% and dispatch rework by 20%.
  • Introduced and enforced compliance protocols to ensure all dispatch activities adhered to industry and legal standards, reducing penalties by 29%.
  • Developed a system for accurate tracking of dispatch-related incidents, reducing discrepancies in historical data by 15%.

Affiliations

  • Affiliated with the National Fleet Tracking & Telematics Association since 2015
  • Freemason
  • Enrolled in Advanced Root Cause Analysis for Dispatch Failures, metric in 2024
  • International Association of Administrative Professionals
  • Attended Annual International Security Conference (ISC) focused on new technologies in alarm handling
  • Member of the National Safety Council (NSC), focusing on dispatch operational safety
  • Affiliated with The Monitoring Association (TMA), contributing to industry best practices
  • American Society of Safety Professionals
  • Lions Club
  • Project Management Institute

Certifications

  • Certified Alarm Dispatcher (CAD)
  • Six Sigma Green Belt Certification - Lakeside Partners - 2020
  • CompTIA A+ Technician
  • Emergency Number Professional (ENP) Certification
  • Certified Dispatch Center Manager (CDCM)
  • CompTIA Network+
  • Customer Service Leadership Training Certificate Northwind 2020
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+ Certification
  • Certified Homeland Protection Professional (CHPP)

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