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Skills

  • Waxing service provider
  • Scalp treatments
  • Handling high-volume customer consultations
  • Facials and makeup applications
  • Building rapport with high-value clients
  • Cosmetology
  • Effective client follow-up techniques
  • Relationship building and management
  • Client outreach and lead generation
  • Analysis of fashion market trends

Work Experiences

  • Championed inclusivity in product offerings.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 5% customer satisfaction rate on over 13 customers.
  • Achieved a 50% boost in complimentary product sales.
  • Took over 15 phone calls to assess customer needs, schedule appointments, and offer hairstyle and color advice every day.
  • Assessed client style needs.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Workday sales by 12%.
  • Achieved a 48% increase in promotional event sales.
  • Taught traditional and innovative haircutting techniques, as well as salon management, to salon staff.
  • Collaborated with clients on style selections.
  • Achieved a 65% lift in customer interest.

Summaries

  • Outstanding attention to detail and commitment to individualized client care, as well as exceptional knowledge of modern makeup and haircare trends.
  • Achieved results within metric.
  • Deliver exceptional service to every guest to effectively bring in new customers and maximize loyalty.
  • Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved top sales recognition within Raleigh.
  • Achieved procedure% client satisfaction.
  • Achieved results within several months.
  • Achieved 74% growth.
  • Achieved a 16% revenue uplift within category.

Accomplishments

  • Achieved OSHA to enhance professional skills, further improving customer experience and sales performance by 22% after implementation.
  • Identified opportunities to cross-sell and up-sell complementary products, boosting basket size by an average of 62% per transaction.
  • Advised clients on current fashion trends and personal styles, leading to an 56% improvement in customer return rates and overall satisfaction.
  • Collaborated closely with the inventory team to achieve a 35% reduction in stock shortages and maintain high levels of product availability.
  • Executed store-wide promotions for select products during slow seasons, successfully raising total sales by $10 within 3 days.
  • Participated actively in staff meetings to provide fashion trend insights, helping peers achieve a 54% higher success rate in customer product recommendations.
  • Collaborated with merchandising and marketing teams to ensure the successful launch of Power BI, exceeding launch sales goals by 82% %.
  • Formulated a targeted outreach program that resulted in an increase of 27% in customer appointments, reducing appointment no-show rates.
  • Designed and managed social media campaigns showcasing new arrivals, leading to an 58% increase in online inquiries and appointment bookings.
  • Streamlined POS processes which led to a 31% reduction in customer wait time and improved overall shopping experience.

Affiliations

  • Retail Management Institute Affiliate
  • Fashion and Retail Entrepreneurs (FARE) Networking Group
  • Sales & Merchandising Professionals Association (SMPA) Member
  • Association for Supply Chain Management (APICS)
  • Association of Image Consultants International (AICI) – Certified Image Consultant
  • Society for Retail and Consumer Professionals (SRCP) - Fashion Division
  • Society of Human Resource Management
  • Jaycees
  • National Retail Federation (NRF) Member
  • Carnegie Mellon Tartan Retail Club Affiliate

Certifications

  • ServSafe
  • Fashion Trend Forecasting - procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Brand Experience Certification - Summit Group
  • Sales & Clienteling for Fashion Professionals - procedure
  • Certified Fashion Merchandiser (CFM) - Vantage
  • Advanced Training in Premium Sales Techniques - Harbor & Co.
  • Customer Engagement in Retail - Cedar Works
  • Certified Retail Sales Professional (CRSP) – Meridian
  • Certified Fashion Consultant - Vantage

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