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Skills

  • Menu knowledge
  • Multi-Task Management
  • Process improvement
  • Food and beverage pairing
  • Prompt table clearance
  • Computer literate
  • Inventory monitoring
  • Service-oriented
  • Event planning and coordination
  • Team contribution

Work Experiences

  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Achieved a 42% improvement in operational efficiency.
  • Achieved 13% increase in holiday event bookings.
  • Sourced and selected food and beverage suppliers for contracted events to maintain a high level of service.
  • Work to meet the needs of clients, whether they are high-ranking university officials or students.
  • Achieved a 29% rebooking rate.
  • Worked with clients to plan menus, budgets, and venues for events.
  • Collaborated with diverse clients.
  • Provided friendly and prompt guest service by filling orders, communicating requests to kitchen staff, and routinely inquiring about customer satisfaction and needs.
  • Organized a catering service that could serve up to 14 people by documenting the items ordered and taking spearheaded.

Summaries

  • Having procedure certification as well as a strong work ethic.
  • Work well under pressure and consistently go above and beyond for customers.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Detail-oriented caterer with 9 years of management experience in the foodservice industry.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at vendor management and team leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Delivers consistently high-quality client services that meet or exceed expectations, resulting in long-term, repeat customers.
  • Caterer with 17 years of service industry experience.
  • Well-organized and efficient, with a strong focus on customer service.

Accomplishments

  • Recognized for outstanding customer service.
  • Collaborated with team of 17 in the development of method.
  • Created a transportation and delivery solution that lowered costs by 52% and improved punctuality for off-site catering operations by 16%.
  • Improved customer loyalty and repeat business by 40% by consistently delivering high-quality meals and addressing client dietary preferences and restrictions.
  • Helped grow the company’s catering division by 27% by promoting creative culinary options and building strong client relationships.
  • Improved revenue by 41% year-over-year through enhanced menu offerings and exceptional customer service, resulting in increased client retention.
  • Utilized ServiceNow for tracking inventory and sales, reducing bookkeeping errors by 33% and streamlining supply orders for 2 ongoing events.
  • Standardized procedures for food preparation and service, increasing operational efficiency and reducing errors by 17% during high-volume events.
  • Oversaw store renovation and expansion project, which increased revenue by 18%.
  • Trained and mentored a team of 3 kitchen staff, improving service efficiency, food preparation standards, and compliance with food safety standards.

Affiliations

  • American Culinary Federation (ACF)
  • Certified Event Professional (CEP), 2017
  • ServSafe Food Protection Manager Certification 2022
  • American Society of Safety Professionals
  • American Marketing Association
  • Project Management Institute
  • National Association of Social Workers
  • The Chefs' Collaborative – Focus on Sustainable Kitchen Practices
  • Jaycees
  • Green Restaurant Association (GRA) – Sustainability in Catering Initiative

Certifications

  • Allergen Awareness Certification
  • Certified Culinary Scientist (CCS)
  • Ecolab Food Safety & Sanitation Certification
  • Certified Restaurant Professional (CRP)
  • Occupational Safety and Health Food Safety Certified
  • First Aid/CPR/AED Certified
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • SafeServ Certified: Food Handler
  • Certified Public Accountant (CPA)

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