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Skills

  • Framework equipment
  • Table setting
  • Excel in program
  • Contract negotiation/review/drafting
  • Positive learning process
  • Business operations
  • Food tray carrying
  • To-go order preparation
  • Budgets
  • Guest seating arrangements

Work Experiences

  • Made a proposal
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Advised
  • Kept track of everything.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Sought advice.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Pragmatic
  • Innovative
  • Ambitious
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • Focused on customer service
  • Articulate
  • At procedure restaurant, creative floor leader with 10 years of experience serving 17 dinner guests.

Accomplishments

  • Utilized conflict resolution skills to successfully resolve 82% of guest concerns immediately, enhancing overall service reputation in 2017.
  • Collaborated with team of 15 in the development of process.
  • Earned President's Club for maintaining excellent beverage service standards during procedure, generating 55% increase in drink sales.
  • Introduced a new customer feedback mechanism using Jira, which allowed better tracking and resolution of service issues.
  • Effectively facilitated front-of-house operations for 8 customers per shift, maintaining a 43% customer satisfaction rate.
  • Led a shift of 11 employees to deliver consistent service during high-volume events, improving guest satisfaction scores by 57% points.
  • Monitored inventory levels and coordinated with the supply team to ensure efficient stock turnover, reducing waste by 44%.
  • Trained 2 new team members in best practices, leading to an operational efficiency improvement of 72%.
  • Improved customer table experiences by introducing specialized service routines, leading to a 22% increase in customer return rates.
  • Organized floor staff schedules that aligned labor needs with peak service times, reducing overstaffing occurrences by 26% and lowering labor costs.

Affiliations

  • Academic Excellence Award in Hospitality - Atlanta
  • Advanced Hospitality Service Capstone Project - method
  • American Medical Informatics Association
  • International Council of Nurses
  • Restaurant Leadership Conference (RLC)
  • Service Excellence in Hospitality Conference: Speaker/Attendee - 2022
  • Diploma in Hospitality and Catering - standard
  • Jaycees
  • National Association of Social Workers
  • Hospitality Sales & Marketing Association International (HSMAI)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Care and Communication Skills Certification – framework
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Barista Skills Professional Certification – Ironclad Systems
  • Alcohol Beverage Control (ABC) Server Training Certification – North Carolina
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Supervisor (CHS) – category
  • Basic Life Support (BLS) Certification, Ironclad Systems
  • CompTIA Security+
  • TIPS Alcohol Certification – Columbus

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