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Skills

  • Business operations
  • Workflow planning
  • Audit and Compliance Strategy
  • Contract and lease management
  • Staff management
  • Relationship development
  • Database administration
  • Scheduling
  • Continuous improvement methodologies
  • Communications

Work Experiences

  • Championed Lean workflow initiatives that cut administrative process time by 64%, enabling faster project turnarounds and reducing staff overtime.
  • Achieved zero missed deadlines.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Coordinated corporate travel and logistics for over 14 executive team members, ensuring smooth operations with a cost reduction of 81% during two years.
  • Was in charge of billing, collection, and reporting for an office that generated over $5 per year.
  • Organized corporate and office conferences for company employees and guests.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Contributed to a 63% increase in task completion rates.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Restructured installation processes and staff teams, resulting in a 15% increase in productivity.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Boosted staff retention by 84%.
  • These abilities, as well as a strong work ethic, are available.
  • Accomplished Director of Administrative Services adept at introducing new process workflows that have improved office efficiency by 72% and reduced operational costs by $4/year.
  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.
  • Achieved all financial objectives.
  • Meticulous Director of Administrative Services capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
  • Adept at introducing new process workflows.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Orchestrated multiple large-scale events for up to 11 participants, ensuring flawless execution and timely delivery within a budget of $9.
  • Drafted and enforced new confidentiality protocols that enhanced information security and reduced breaches by 32%.
  • Spearheaded resource optimization efforts that decreased administrative operational costs by $8 annually while maintaining service levels.
  • Reduced overtime expenses by 84% through improved scheduling and workload distribution for administrative staff.
  • Initiated and oversaw cross-department training programs, increasing team collaboration by 85% and reducing process errors by 31%.
  • Developed and supervised annual department budgets of up to $$69,000 to ensure alignment with the organizational strategy and financial goals.
  • Negotiated and secured savings of $4 in vendor agreements without compromising quality or delivery timelines.
  • Reduced monthly office supply expenses by 43% by renegotiating vendor contracts and optimizing resource allocation.
  • Implemented a paperless document system that saved $8 annually in printing and storage costs.
  • Improved office workflow by streamlining communication protocols, resulting in a 85% decrease in inter-departmental delays.

Affiliations

  • Public Risk Management Association (PRIMA)
  • Women's Business Enterprise National Council (WBENC)
  • International Facility Management Association (IFMA)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Business Officers Association (NBOA)
  • Workforce Planning Society (WPS)
  • American Medical Informatics Association

Certifications

  • Facilities Management Professional (FMP) by IFMA
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP) by International Institute of Business Analysis (IIBA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Data Management Professional (CDMP) by DAMA International
  • Certified Professional in Human Resources (PHR) by HR Certification Institute (HRCI)
  • Certified Information Systems Auditor (CISA) by ISACA
  • Incident Management System (IMS) Certification by Federal Emergency Management Agency (FEMA)
  • Certified Knowledge Manager (CKM) by KM Institute
  • Certified Professional in Supply Management (CPSM) by ISM

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