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Skills

  • Product testing
  • Problem resolution
  • Time management
  • Project management
  • Data analysis
  • Budgets
  • Team Leadership
  • Conflict resolution
  • Customer Relationship Management (CRM)
  • First Aid/CPR

Work Experiences

  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Ensured transaction security by comparing payment cards to identification.
  • Created weekly employee work schedules for 9 team members, making sure that all shifts were covered.
  • Advertised local entertainment and sporting events and provided information to patrons.
  • Collaborated with event planners to coordinate large-scale weddings and conferences, successfully hosting events with up to 12 attendees.
  • Coordinated emergency protocols during a initiative incident, ensuring the safety of 14 guests while minimizing disruption.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Conducted routine quality assessments of guest services, achieving consistent yearly improvements in procedure certifications.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during method absence.
  • Double-checked financial data for accuracy by comparing payment cards to identification.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Adaptable and energetic, with strategic planning and budget management abilities.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Among his accomplishments is the creation of a procedure app for use in the process industry.
  • Guest Coordinator who has spent more than 8 years assisting guests with team leadership and client relations.
  • Program are well-understood.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Mathematical prowess and the ability to manage all front-office operations.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Solved
  • Resolved
  • Monitored
  • Assisted in financial reconciliation for guest services, minimizing errors and reducing invoice discrepancies by 68% using Tableau.
  • Documented and resolved process which led to category.
  • Managed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Initiated
  • Consistently hit monthly upselling targets, achieving 68% in additional revenue through personalized guest service offers.

Affiliations

  • Certified Hospitality Supervisor (CHS) - Lakeside Partners
  • Certified Guest Service Professional (CGSP) – system
  • Hotel Marketing Association (HMA)
  • American Society of Safety Professionals
  • American Hotel and Lodging Association (AHLA)
  • Meeting Professionals International (MPI)
  • Freemason
  • National Restaurant Association (NRA)
  • American Marketing Association
  • International Association of Amusement Parks and Attractions (IAAPA)

Certifications

  • Customer Experience Certification (CXPA) - 2024
  • Hotel Operations Certification (HOC) - Summit Group
  • Advanced Hospitality Financial Management Certification - Asana
  • Certified Public Accountant
  • Loyalty Marketing Professional Certification (LMP) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Management Certificate - Ironclad Systems
  • Guest Service Data Analytics Certificate - Utilizing SAP
  • Conflict Resolution Strategy Certification for Hospitality - 2018

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