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Skills

  • Retail operations management
  • WAN Acceleration technologies
  • Inventory oversight
  • Event planning
  • Technology knowledge
  • Excellent communication skills
  • IP address structure
  • SNMP monitoring
  • Video technical expertise
  • Issue resolution

Work Experiences

  • By identifying needs, developing solutions, and delivering client-centered products, I was able to expand my customer base.
  • Was responsible for the upkeep of the company's servers, computers, printers, cables, and other equipment.
  • Communicated with territory, regional, and strategic managers on a daily basis for account support and strategic planning.
  • Prioritized multiple projects in order to perform well under tight deadlines in a fast-paced environment.
  • Researched and identified key competitors as well as related products.
  • Completed Power BI on time and promoted the effectiveness and benefits of ServiceNow.
  • Was in charge of customer product implementation.
  • Put in place the necessary controls and procedures to protect information system assets from being modified, disclosed, or destroyed inadvertently or intentionally.
  • Coached and trained a team of 10 salespeople who were responsible for servicing initiative accounts.
  • Implemented an automated monitoring system for network systems that operate 24 hours a day, seven days a week, ensuring business continuity.

Summaries

  • Dedicated professional with 6 years of experience in the process field.
  • Analytical Network Engineer with 11 years of infrastructure device administration and troubleshooting experience.
  • Articulate
  • Wireless Sales Associate with 12 years of successful project management and client relations experience.
  • Individual with a business mindset who is driven to meet monthly quotas using tried and true marketing techniques.
  • Service-driven
  • Stakeholder relationships are successfully developed and deepened.
  • Bilingual and efficient at generating repeat business.
  • Wireless Sales Associate is a detail-oriented Wireless Sales Associate who focuses on increasing sales by managing all accounts in a systematic manner.
  • Excellent problem-solving, multitasking, and communication skills.

Accomplishments

  • Collaborated with marketing team to develop promotions for new device launches, resulting in 48% increase in customer engagement.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in program revenue growth.
  • Developed efficient sales floor strategies, improving average transaction value by $50,000 per sale.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Successfully managed store operations during high-traffic periods, maintaining a 43% rating for customer service accuracy.
  • Earned OSHA in wireless communication products, boosting product knowledge and contributing to a 39% increase in closed leads.
  • Developed customer questionnaires that helped identify critical areas of interest, leading to a 32% increase in customer satisfaction.
  • Reduced customer churn by 65% through proactive resolution of service issues within two years, leading to improved client retention.
  • Negotiated customer accounts for family and group plans, enhancing total retentions by 59%.
  • Trained junior team members in customer service best practices, lowering response time to customer inquiries by one year.

Affiliations

  • Sales Management Association (SMA)
  • Telecommunications Sales Engineering Professionals (TSP)
  • Association for Supply Chain Management (APICS)
  • International Customer Service Association (ICSA)
  • Society of Consumer Affairs Professionals (SOCAP)
  • Association for Talent Development (ATD)
  • Lions Club
  • National Retail Federation (NRF)
  • Certified Sales Executive (CSE) Program
  • Telecommunications Industry Association (TIA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+ - Meridian
  • Certified Technical Sales Professional (CTSP) - Vantage
  • CompTIA IT Fundamentals (ITF+) - Vantage
  • CompTIA Network+
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Wireless Networking Essentials Certification - Cedar Works
  • Customer Service and Sales Certified (CSSC) - Vantage
  • CRM Software Certification - QuickBooks Ironclad Systems

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