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Skills

  • Team building
  • Customer service escalation management
  • Effective Communication with Stakeholders
  • First Aid/CPR
  • Customer service excellence in logistics
  • Problem resolution
  • Communications
  • CCTV
  • Planning and coordination
  • Staff training and development

Work Experiences

  • Achieved a 39% rise in timely deliveries.
  • Identified cost-cutting and productivity-boosting opportunities.
  • Oversaw the daily activities of 2's employees, providing ongoing training and coaching to improve each employee's skill set.
  • Used on-the-job training to cross-train employees on a variety of tasks.
  • Led a cross-functional team in identifying and switching to a new freight vendor in order to save $5 per year.
  • Adjusted logistics capacity.
  • Created and delivered presentations to senior management.
  • Kept track of the annual freight budget of $8.
  • Collaborated with third-party logistics providers to set up distribution networks in Denver, facilitating seamless market entry in a new region.
  • Aligned logistics strategies with sales lifecycle.

Summaries

  • Reliable Logistics Account Manager with a positive attitude and a commitment to providing high-quality service in all operational activities.
  • Achieved a 39% improvement in inventory management.
  • ITIL certified
  • Strong technical skills and experience in performance reporting.
  • Logistics Manager with a strong desire to find cost-effective solutions to performance issues and high freight costs.
  • Has a proven track record of success spanning more than 6 years.
  • Cross-functional collaboration in initiative settings and team leadership in vendor management settings.
  • Initiative, standard, and system are all available.
  • Achieved 67% higher customer satisfaction ratings.
  • Communicative and team-oriented, with SAP expertise.

Accomplishments

  • Reduced carbon footprint of transportation operations by 58% through the adoption of eco-friendly, fuel-efficient shipping methods.
  • Championed a comprehensive risk management program that mitigated shipping delays by 70% during peak seasons such as procedure.
  • Standardized multimodal transportation solutions across regions, reducing freight costs by 35% while improving delivery reliability.
  • Consistently surpassed quarterly revenue targets by optimizing transportation routes and negotiating better rates with vendors.
  • Collaborated with sales and marketing to analyze shipping trends during promotions, optimizing stock levels and reducing backorder incidents by 61%.
  • Improved on-time delivery rates by 28% through process realignment focusing on supply chain bottlenecks and vendor collaboration.
  • Reduced product delivery lead times by 21% through better coordination between warehouses and transportation partners in Denver.
  • Managed logistics requirements for large-scale events such as metric, ensuring timely deliveries to 5 on-site locations with zero shipment loss.
  • Restructured off-peak season operations, reducing idle time and increasing supply chain utilization rate by 21%.
  • Led a logistics software upgrade project that reduced manual invoicing errors by 71% and increased operational efficiency by 55%.

Affiliations

  • Certification Holder, Advanced Transportation Broker Course – PMP, 2021
  • Recipient, CSCMP Young Professional Award, 2015
  • Advisor, North American Regional Logistics Council, 2015
  • Participant, Global Cold Chain Alliance (GCCA), 2018
  • Part-time Instructor, Global Logistics and Supply Chain Certification Course, Atlanta
  • Contributor, European Logistics Federation, 2021
  • Affiliate, Institute of Supply Chain Management, Atlanta
  • Speaker, Supply Chain Innovation Summit – Columbus, 2022
  • Affiliate, National Retail Federation Supply Chain Group, 2019
  • Certified Member, International Society of Logistics (SOLE), PMP

Certifications

  • International Maritime Dangerous Goods (IMDG) Code Certification – Brightline
  • Certificate in Global Trade Compliance - program
  • Certified 3PL Manager - standard
  • Transportation & Logistics Management Diploma - Lakeside Partners
  • ISO 9001:2015 Lead Auditor - Quality Management System (QMS) Certification - metric
  • Certified Transportation Broker (CTB) – Transportation Intermediaries Association (TIA)
  • Global Logistics Associate (GLA) - International Society of Logistics (SOLE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Training - U.S. Customs and Border Protection
  • Google Certified Professional Cloud Architect

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