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Skills

  • MS Office
  • Security equipment familiarity
  • Project organization
  • Planning and coordination
  • Team management
  • Invoice generation
  • Asset protection
  • Digital incident reporting
  • Retail theft investigations
  • Vendor relations

Work Experiences

  • Collaborated with floor staff.
  • Applied solutions across all stores.
  • Collaborated with external audit teams.
  • Analyzed retail data.
  • Collaborated with law enforcement agencies to resolve 16 criminal cases, contributing to a safer environment for Phoenix.
  • Used HubSpot to compile data gathered from various sources.
  • Was in charge of monitoring loss prevention operations in order to reduce the impact of losses and detect theft and fraud.
  • Achieved a 78% decrease in customer theft.
  • Worked with others to brainstorm new standard possibilities.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Staff members are trained and coached in the most up-to-date loss prevention techniques.
  • Strategic thinker with expertise in strategic planning.
  • Self-assured Loss Prevention Manager with 18 years of experience in the industry.
  • Senior Loss Prevention Manager with vendor management and team leadership abilities.
  • Ability to recognize program issues and integrate procedure solutions to achieve metric.
  • Jira and Adobe Creative Suite experts with exceptional interpersonal skills.

Accomplishments

  • Developed and maintained comprehensive incident reports for accountability, helping to resolve 9% of all theft-related issues within 6 months.
  • Monitored CCTV and EAS systems, identifying and resolving 13 potential cases of theft, resulting in a $18 recovery in goods.
  • Led a team of 2 associates across Seattle to enhance compliance with loss prevention protocols, decreasing shrinkage by 22% during 2022.
  • Incorporated advanced QuickBooks surveillance systems, leading to a 53% increase in prompt theft resolution cases.
  • Negotiated new contracts for outsourced security services, decreasing security expenses by 80% while improving overall response times.
  • Assisted senior management in preparing for compliance audits, ensuring a 47% success rate with zero reported infractions.
  • Co-led cross-functional audits between Loss Prevention and Retail Ops, reducing overall shrinkage by $3 across 18 locations by 2018.
  • Overhauled the security staffing model, improving coverage while reducing associated costs by 28% over 2015.
  • Designed a pre-employment screening process that facilitated background checks, reducing incidents of internal theft by 84% during 2019.
  • Collaborated with the Operations team to integrate real-time surveillance monitoring, reducing response times to theft incidents by 29% at 14 stores.

Affiliations

  • Guest Contributor, Security and Medical Preparedness Webinars with Loss Prevention Foundation, 2016
  • Certified Workplace Violence Prevention Trainer through metric, acquired in 2018
  • Member, Loss Prevention Research Council (LPRC) since 2018
  • Received 'Excellence in Crisis Management and Theft Prevention' Award at program in 2020
  • Charter Member, Digital Surveillance Systems Study Group—Vantage in 2017
  • Recipient of 'Outstanding Retail Security Performance' Award at the Phoenix Retail Safety Forum, 2023
  • Affiliated Member, Global Retail Security Solutions Steering Group, joined in 2017
  • Certified Crisis Management Specialist, trained through metric, acquired in 2018
  • Chair, Regional Retail Security Conference for Austin in 2022
  • Volunteer Contributor, Organized Retail Crime (ORC) Task Force, Texas Police Department, since 2016

Certifications

  • Certified Safety Professional (CSP)
  • Advanced Interview and Interrogation Techniques Certificate
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Workplace Investigations Certificate Program
  • Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Certification
  • Supply Chain Risk Management Specialist (SCRMS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Professional (CPP)
  • Google Certified Professional Cloud Architect

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