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Skills

  • Revenue generation
  • Process improvement
  • Event marketing for increased foot traffic
  • Crisis management
  • Project organization
  • Business operations
  • Complaint resolution with a focus on customer retention
  • Cash Flow Monitoring
  • Customer service
  • Customer service excellence

Work Experiences

  • Collaborated with Vantage to create educational pamphlets.
  • Collaborated with marine biology experts.
  • Collaborated with the Lakeside Partners to create educational pamphlets about beach erosion, which were distributed to over 6 visitors in 17 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adjusted staffing during peak times.
  • Achieved results over the past year.
  • Assisted in the relocation and management of beach wildlife, ensuring animals were safely handled and reducing wildlife-related complaints by 15% over one year.
  • Contributed over 10 hours to clean-up efforts.
  • Answered 9 calls per one year to help customers with their questions and concerns.
  • Achieved renewals worth $2 each season.

Summaries

  • Benefitted beachgoers' safety.
  • Achieved a 32% reduction in water incidents.
  • Boosted sign-ups by 72% on Adobe Creative Suite.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 22% fewer water-related emergencies.
  • Within Miscellaneous, senior Beach Boy and outstanding performer in vendor management and strategic planning.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Beach enthusiast and dedicated professional with strong vendor relationships, leading to exclusive product offerings and a 54% sales increase.
  • Collaborative team leader.
  • Assigned duties to optimize beach safety measures.

Accomplishments

  • Managed rental equipment for 16 beachgoers daily, ensuring timely turnaround with zero overbooking issues.
  • Developed and executed targeted marketing plans to attract off-season visitors, driving equipment rental rates up by $6 over one year.
  • Improved customer satisfaction by 84% through enhanced service protocols and timely conflict resolution for beach equipment issues.
  • Organized weekly surf clinics, increasing beach service participation by 85% through targeted digital advertisements.
  • Analyzed beach attendance data and optimized staff scheduling, reducing labor costs by 80% while maintaining high service standards.
  • Established a drone program to monitor high-traffic zones, optimizing lifeguard coverage and lowering emergency response times by 37% seconds.
  • Developed a preventative maintenance plan for beach facilities, reducing surprise equipment failures by 75% and cutting downtime.
  • Provided first aid and water safety guidance to beach visitors, contributing to zero incidents over procedure.
  • Revamped front desk operations, decreasing check-in wait times for equipment rentals by 55% minutes and increasing customer throughput during peak periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Coastal Habitat Conservation and Volunteer Network – Founding Member
  • National Association for Interpretation (NAI) – Coastal and Marine Resources Division
  • International Council of Nurses
  • International Surf Adventure Travel Association
  • American Red Cross Lifeguard and Water Safety Services
  • American Camp Association – Waterfront Operations Division
  • Beachside Concessions Vendor Association
  • Rotary International
  • Project Management Institute

Certifications

  • Municipal Emergency Preparedness Certificate
  • Certified Volunteer Coordinator (CVC)
  • Ocean Literacy Certification – process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Coastal Zone Manager (CCZM)
  • Environmental Stewardship Certification from Lakeside Partners
  • Coastal Management Training – Brightline
  • Water Safety Instructor (WSI) from Summit Group
  • Certified Public Accountant
  • Professional Crisis Management (PCM) Certification

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