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Skills

  • Operational improvement
  • Project management
  • First Aid/CPR
  • Product testing
  • Process implementation
  • Organization
  • Safe driver training
  • Team Leadership
  • Staff development
  • Supervision

Work Experiences

  • Achieved 39% on-time deliveries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a driver safety rating of metric.
  • Received payment of $12 for completed deliveries and services.
  • Planned delivery routes and the most efficient distribution methods.
  • Safely loaded and unloaded 2 pounds of program and initiative hazardous material without incident.
  • Achieved a 82% reduction in customer refund requests.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Consistently met promised delivery times by using GPS software to detect and avoid traffic delays.
  • Achieved target time or better for deliveries.

Summaries

  • Process are well-understood.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Knowledgeable about various restaurants' procedures and promotions, as well as effective at dealing with complaints.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 50% reduction in errors.
  • Accomplished delivery professional with 15 years of experience, successfully reducing meal delivery waste by promptly returning incorrect orders and achieving a 73% reduction in errors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved a 35% team performance enhancement.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 44% rate of error-free orders.

Accomplishments

  • Streamlined
  • Consulted
  • Won
  • Monitored
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Managed
  • Trained
  • Developed and maintained strong relationships with local restaurant teams, contributing to a 38% reduction in wait times for pickup orders.
  • Increased
  • Proposed

Affiliations

  • Safe Roads Advocacy Group
  • Institute for Courier and Delivery Logistics
  • Meal Delivery Innovations Coalition
  • Community of Delivery Specialists
  • Certified Professional Courier Associate Six Sigma
  • Association of Information Technology Professionals
  • Independent Contractors and Drivers Association (ICDA)
  • On-Demand Workers Organization (ODWO)
  • National Delivery Alliance Chicago
  • Hospitality Logistics Association

Certifications

  • Basic First Aid and CPR Training by framework
  • Certified Business Analysis Professional (CBAP)
  • Transportation Worker Identification Credential (TWIC) by framework
  • Project Management Professional (PMP)
  • Commercial Driver’s License (CDL) (where applicable) by Massachusetts
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fleet Management Software User Certification by program
  • Food Delivery Platform Training by procedure
  • Certification in Hazardous Goods Transport by initiative

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