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Skills

  • Risk management
  • Market expansion strategies
  • Multi-Phase Project Leadership
  • Digital transformation leadership
  • Relationship development
  • KPI Development & Monitoring
  • Operational efficiency improvements
  • Cost reduction strategies
  • Organization
  • Data-driven decision making

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aligned company cultures and systems.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 40% profitability increase year over year.
  • Worked closely with product owners and enterprise architects to understand requirements.
  • Oversaw the delivery of method project by framework team, which resulted in program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Quality reviews for designs, codes, test plans, and documentation methods were completed by me.
  • Evaluated software applications and systems in order to find ways to improve them.
  • Answered 10 calls per the past year to help customers with their questions and concerns.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned business strategy with digital solutions.
  • Head of Transformation is a multi-talented Head of Transformation who is consistently rewarded for planning and operational improvements.
  • Consistently delivers industry-leading results by setting up centers of excellence for digital transformation, facilitating 36% improvement in technology adoption in 2 years.
  • Effectively collaborates with multi-functional roles to identify and leverage areas for data system improvement.
  • Effective at creating and optimizing data systems to meet the needs of customers.
  • Achieved $13 cost savings annually.
  • Achieved significant cost reductions of $13.
  • Achieved 75% reductions in labor costs.
  • Adept at managing cross-functional initiatives.

Accomplishments

  • Developed a transformation leadership program, empowering 8 managers to take ownership of critical strategic initiatives and aligning their objectives with organizational goals.
  • Supported operational resilience efforts amid organizational restructuring, stabilizing revenue and retaining 68% of high-value clients.
  • Pioneered the creation of an enterprise-wide transformation roadmap, aligning 9 key stakeholders and accelerating decision-making by 15% over one year.
  • Facilitated the successful implementation of Agile methodologies across 17 teams, reducing time-to-market for key projects by 53%.
  • Enabled transformation in the West Coast by optimizing resource allocation, resulting in a 80% increase in project delivery speed.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to optimize supply chain operations, driving down operational costs by $18 while improving delivery times by 72%.
  • Achieved 32% improvement in operational efficiency by streamlining and automating core functions across 12 global departments.
  • Documented and resolved metric which led to system.
  • Managed global rollout of QuickBooks, ensuring system reliability and achieving 75% uptime in 10 regions.

Affiliations

  • Lean Enterprise Institute (LEI)
  • Toastmasters
  • IEEE Society on Digital Transformation
  • World Business Council for Sustainable Development (WBCSD) – Transformation Taskforce
  • Harvard Business School Executive Education Alumni – Corporate Transformation Programs
  • Institute for Mergers, Acquisitions, and Alliances (IMAA)
  • Certified Scrum Master (CSM)
  • American Marketing Association
  • Freemason
  • Jaycees

Certifications

  • Certified Cybersecurity Specialist (CCS) - Summit Group
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Advanced Strategic Leadership Certificate - Beacon Labs
  • ServSafe
  • Digital Leadership Certificate - program
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Management Professional (CDMP) - DAMA International
  • Lean Six Sigma Black Belt Certification Harbor & Co.

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